great customer service
great customer service. all my issues were resolved.
By fletcher
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
565 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
thefreezepipe.com (thefreezepipe.com) has 565 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 310 reviews with 5 stars · Clear filters
great customer service. all my issues were resolved.
By fletcher
Absolutely astonished at what great customer support your company has. I am thrilled and glad to say I have no complaints what so ever about any of your products. You definitely have a Lifetime buyer!
By Briana D.
I have bought many of these items and I love every single one. This is one company that stays behind their product. I recommend them
By Paul A.
Fast shipping, great communication, and my wife loves the product.
By Joel Z.
The Experience I got from the bubbler has been great my only complaint or issue is when the mouthpiece which has the attached glycerin chamber gets Frozen and you attach it to to the other non frozen part the bottom piece with the percolators with the Snap provided it cracks the glass I believe that is do to pressure of it being frozen but a fix would be nice to mitigate that other than that the smoothest bubbler I’ve ever used in my life 5 star rating on performance
By Tristen S.
Amazing fun product! Gets better everytime i use it
By Lisa D.
Contacted regarding issue with product. Very quick response, and a satisfying resolution! Many companies talk about customer service. Freeze Pipe delivers! Great product support, and very easy to deal with!
By Norman R.
Product quality and craftsmanship
By Craig J.