The Foggy DogReviews of thefoggydog.com

I purchased the Harness Walk Set. The design is absolutely adorable, but on the third day of use, the clasp suddenly came off during our walk and my dog ran loose. Thankfully, I was able to catch her quickly, but it was a terrifying experience — I can’t stop thinking about what could have happened if there had been a car or another danger nearby. I’m writing this because I don’t want any other dog owners to go through the same thing. Unfortunately, I cannot recommend this product. The harness itself also doesn’t hold the body securely; it tends to shift to the side while walking, which makes it feel unstable. For the price, the functionality and safety are really disappointing. I contacted customer service as well, but it’s been four days and I haven’t received any response.

I wish I would have looked at reviews before ordering from this place. It's been a week and I've heard ZERO about my order for 1 small personalized dog collar. Most placed that do engraving can do them same day, so the 3-5 day wait time is excessive and the shipping time of 10+ days is even more excessive especially considering they are CA based, not coming from China. I ordered something from China, it would be here in a week and cost 1/4 of what I paid, which was over $55 for a small dog collar! I requested to cancel my order and received a blanket message that I won't receive a response for 24-48 hours.....I would have to agree, not worth the money, the wait and the customer service is lousy. But they do somehow seem to find the time to send me a ton of emails for advertising!!!!

I really wanted to love The Foggy Dog. Their branding is beautiful, the products look premium, and I was excited to support a boutique pet brand. But unfortunately, my experience was all style and no substance. I followed their sizing guide exactly — including the advice to leave two fingers of space when measuring my dog’s neck — and ordered a Medium. What arrived was a collar so loose my dog could easily slip out of it, even when adjusted to the tightest setting. Not ideal for something meant to keep your dog safe. I reached out to customer service hoping for a simple exchange or solution. Instead, I got multiple responses from Vanessa, who informed me that the collar “met their manufacturing tolerances” and that the sizing guidance was just that — a guideline. Despite following their instructions to a T, I was left with zero accountability, zero refund, and a 20% off code for a second collar that may or may not fit. At the end of the day, I paid $50 for a collar that doesn’t fit, a support team that won’t help, and sizing advice that led me straight to the wrong product. Cute products? Sure. But if you actually want something functional — or a company that stands behind its guidance — shop elsewhere.

We ordered 3 collars and the largest one for our 22 lb bichoodle, the runner, broke instantly. Made out of amalgam, like solder type metal. I nearly passed out trying to grab him and had a full hour of surprise excercise and he nearly got hit by a car TWICE. Not happy, informed them and ZERO response. Avoid. The medium and small collars are still intact but those pups don’t pull and aren’t as strong, but either way it makes me nervous.

The Foggy Dog boasts, in one of its video advertisements that their collars are "100% jingle-free collars," which is exactly what I was looking for. I ordered one for each of my dogs, and when they arrived, one was perfect. The other, the "luxe buckle" rattles/"jingles" with every move my dog makes. I messaged the company and their comment back to me was that, "We do strive to make our collars as “jingle” free as possible, but due to the metal and buckle style we use, some slight noise can still occur. Our signature gold hardware is designed to be both stylish and functional, but I completely understand your concern about the buckle’s noise." They were not willing to offer an exchange/replacement. Faulty advertising on a $35.00/each dog collar AND not standing by their "100% jingle-free" product is absolutely ridiculous! I would not recommend The Foggy Dog collars to anyone! Look elsewhere for better quality, better customer service and more than likely, much cheaper.

I purchased a leash from Foggy Dog almost three and a half years ago. I and my dog loved the leash -- just the right weight, length, and tension to let us know what each other is doing and thinking during our walks. Unfortunately, the leash's clasp broke a couple of weeks ago. But, even after more than three years of use, Foggy Dog replaced the leash for us, free of charge. Integrity is appreciated!

My dog’s collar broke after we came home from our walk. Thank god it didn’t break during our walk!! I would advise you to stay far away from their collars!

The Foggy Dog has unethical business practices and poor customer service. I purchased a collar for a friend's dog - first it was delayed in shipping. Then my item never arrived and was lost. I had previously looked at their return/exchange policy on their website and there was nothing to indicate I would not get my money back. When I emailed their customer service team to notify them that my purchase never arrived they told me they would not refund me as it was not their policy. When I pressed them further they said in the FAQ portion of their website they say that for lost packages they will only do store credit. This should be published where they have their returns and exchanges, not under miscellaneous FAQs. I will never purchase anything from them again and would discourage others from purchasing from them.