The Flaming CandleReviews of theflamingcandle.com

The fragrances are really nice but the upkeep on stock is not dependable. As well as them not posting that orders will be delayed on their site. My order is for new fragrances launching on the first of September. I would have ordered sooner but I was waiting on a fragrance to restock as told by a rep per email, which never stocked. On top of that, due to the delay longer than the already delayed shipping date, I had to blind buy from a different company based on scent notes. Luckily the replacements worked out perfectly. I will not be ordering from this company again. If I could cancel the pending order, I would.

I would not buy from this company. As I am starting my business I wanted to try none other than this business the flaming candle. I received a fragrance that smelled like a burnt waxy crayon with a foul pungent scent. I reached out, they contacted back but with a really poor response. Of course it sounded professional, but as a business owner I would ask myself “what can we do to make it right?” No not them. They offered a suggestion to resale the fragrance on Etsy or Facebook, use it in a soap, or find another way to use it. Don’t buy from them. I’m not going to do any of these as the fragrance does not smell pleasant whatsoever. On top of that, the order took over 2 weeks.

I've been a customer for several years, however I am no longer a customer. Their shipping has gone downhill fast. I've been waiting for an order that used to be fulfilled, and shipped within 3-4 days. It's been over a week and my order has not been touched. Still waiting to be fulfilled by FC. When you call, you get no satisfaction, just a staff member with no concerns for your problem. I will never use this company again. If your looking for a candle company, go else where. If you do business with them its just a matter of time before you will experience the horrible customer service. Warning stay away from this company.

I placed an order for 40lbs of soap and a free sample fragrance. The sample fragrance was shipped and delivered in a small box, of course. I opened the box and read the shipping slip, which had O.OS on the soap. Tossed slipped (I think). Called Flaming Candle to get the update on the possible shipping date of the Soap. I was told that without me sending them a copy of the packaging slip, they could not help me. I sent emails and, chat asking do this company has a better system that can help their customers. They could have easily checked the shipping total and weight from FedEx, their records, or the shipping system. Nope, they said, until I send a copy of the shipping slips, they can't help me. The free sample was delivered on the 12th (FedEx tracking shows the little box at my door). My FC account shows delivery will be on the 14th, but no one at FC could verify that either. Now I have to go through my CC company, file a complaint with BBB, all while out 40lbs of soap to fulfill orders in my business. If I had known that a $3 free sample shipping label was going to cause me this much grief, I would have declined the free sample. In all my years of business and having vendors from around the world, this is the first and worst company customer service, ever! So if you ever have a problem with your shipment and did not retain the shipping slip, and do not send it to them, they WILL NOT HELP YOU!

I ordered fragrances from them and they shipped pretty quickly. My order was shipped June 24th with Fedex. It is now July 3rd and I still have not received my order. Fedex had changed the date of my delivery four times when I reached out to TFC. They said they couldn’t do anything until the date that it says on the site. I sent them emails showing all the times the delivery date changed. They said to wait until today when it was supposed to be delivered cause they cannot open an investigation until then. I asked what happens if they change the date again. I got another email saying that they have once again changed the delivery date. I understand that it is Fedex who is not delivering it but they are not trying to find out why it is not being delivered and the date keeps changing. They do not cancel or refund. I won’t be ordering from them again. I got a fragrance from another company way faster than them.

I had bought some oils and I never had this go wrong with any other company but this one. I had gotten the Vanilla Buttercream Crunch , and it’s all crystallized on the bottom of the bottle I called and the lady wasn’t friendly she said put it in warm water and it should go away I said first of all it shouldn’t have been like this in the first place I buy good quality oils from other companies and for many years and never had this issue and she didn’t care I told her I won’t be buying anything from this company anymore. She just wouldn’t help me I told her I would send it back and they can see what I’m talking about she said no can’t do that . No more business from ever again I truly don’t care if they are the only place I have to get something I’ll do without I’m done with this place.

I have been a loyal customer of The Flaming Candle for quite some time and have always relied on them for all of my candle-making supplies. Until recently, I had never experienced any issues with their products or service. Unfortunately, my most recent order — totaling over $300 in wax, fragrance oils, and dyes — was extremely disappointing. The wax in this batch caused major issues during the curing process. Our candles developed air bubbles, uneven surfaces, severe pitting, and noticeable separation — flaws that we have never seen in any of our previous batches using the exact same process. To troubleshoot, we ran multiple tests, carefully eliminating variables at each step. It wasn’t until we turned off our wax melter and saw it did the exact same thing when it became solid — with absolutely no fragrance oil or dye added — that it became clear the wax itself was the issue. Even in this most basic state, the wax still showed severe pitting and separation. Through this process, we unfortunately ended up wasting nearly half a box of wax and 70% of the fragrance oils we had just purchased. When we reached out to customer service, we provided thorough documentation and photos of the problem. However, rather than acknowledging the possibility of a defective batch, they repeatedly suggested the fault was on our end. Despite all evidence to the contrary, they refused to offer a refund or replacement. This level of customer service was incredibly disappointing and not reflective of what we had come to expect from a company we once trusted. Sadly, we will no longer be ordering from The Flaming Candle going forward.

Awesome fragrance oils. Great prices and shipping is reasonable compared to others.