The Farmer's DogReviews of thefarmersdog.com

This company must’ve been sold. It seems they’re impossible to reach to change orders . Even if you’ve ordered only once, you’re stuck in a relentless loop- you’re married to your original order. Their questionnaire is invasive which you’re required to fill out before you’ve even decided whether to order. It’s useless to try getting out of their. Life is too short to waste time on Farmer Dog

UPDATE: Left our vet today and her exact words were “the baseline amount of calories needed to sustain life for Archie are 560 a day but he should be between 800 and 900”. Farmers Dog assigned him 462 a day. The only reason Archie is alive right now is because I noticed he seemed hungry and was adding kibble and he was stealing food. Never in a million years would I have thought or known that Farmers Dog had him at a baseline amount of calories that was lower than what is needed to sustain life. Also this company has yet to take any responsibility and has blamed this entire situation on their algorithm and me. When you sign up and communicate with them they don’t say to contact your vet to confirm calories or plan. That language is buried in a lawyer speak disclaimer when you sign up. This is all so wrong and neglegent. DO NOT SIGN YOUR DOG UP FOR THIS COMPANY. I signed up for Farmers Dog for my 7 year old male Brittany dog in hopes to switch him to the healthiest food possible. Upon initially signing up I filled out a questionnaire that asked for my dogs breed, age, weight, activity level, treats given per day, and desired weight if applicable. I noted that he was extremely active and was starting at 43 lbs with a desired weight of 40 lbs. I communicated with a specialist who I assumed had the knowledge and training to prescribe the correct amount of food for my dog. I could not have been more wrong. The food was shipped and the daily allotted amounts were specified without calories listed. Throughtout the two months we fed him the food I started to notice he seemed hungry and I added some kibble to the alotted amounts. He was intent on stealing food and we soon noticed he had visibly had lost weight. When we weighed him we saw that he had gone from 43 lbs to 36.8 lbs in 2 months which is 14% of his body weight and incredibly dangerous. I contacted Farmers Dog and discovered they had allotted him 462 calories a day when the lowest recommended calorie amount for his breed and activity level is 900-1200 a day. The amount of calories they prescribed him was at starvation level. I have a vet apt for him this week and don’t know the long term effects this may have on him. Thankfully I had been supplementing with some kibble and he had successfully stolen food from our toddler or this could have ben even worse potentially fatal. When I reached out the initial suggestion was to increase 15% which still puts him in starvation level. I was told that “their algorithm” was responsible for this. I trusted that this company had qualified people making these assessments and I could not have been more wrong. They are a danger to any pet they are responsible for determining a food amount for. I thoroughly believe they need to be shut down. This is pure negligence and animals lives are on the line.

The good: My dog seemed to like the food. The bad: This food gave her pancreatitis!! I got a trial box of food and found that it was not agreeing with my dog but I thought it was just due to the transition period. Her stomach would gurgle all night, she started having a lot of gas, and extremely soft greasy stool. Things got worse from there so I stopped feeding her the food and cancelled my subscription but the damage was done. She started waking me up several times a night which was unlike her. I had a feeling I would be taking to take her to the vet the following week. I had to take her in sooner rather than later due to her being up all night panting in pain. Told my vet I had recently changed her food and she immediately said we needed to do a lipase test. Found out she has pancreatitis and I came to find out there are numerous cases that appear to be linked to this brand of food. Nothing else in my dog’s diet changed so I know it was this food. I was most annoyed that customer service tries to suggest maybe my dog needed a longer transition but it had been 5-6 weeks. Anything to keep the money coming in. I ended up sending them a copy of my vet bill and requested a refund on my last order which they did provide.

I am so incredibly pleased with my Farmer's Dog experience! My new pup, Ginger, devours it! I love that it is fresh, that it doesn't contain any "meal" fillers, and that the ingredients are human grade. I appreciate how easy the feeding instructions were, and I love the quality of the air-tight container they provided for keeping her packets in. One of the best things about feeding The Farmer's Dog to Ginger? Her poops are SO easy to pick up (firm), and there is hardly any odor!!! It's amazing. Another thing: The Farmer's Dog support team is like none other. Their quick and friendly replies to my inquiries (via text and email) have made me feel like I'm their favorite customer! Seriously. I am one happy pup mom.... Thanks, Farmer's Dog❣️🐾❣️

I was super shy to call FD again to switch to a low-fat supplement plan because I had just switched from the regular fresh plan to the low-fat Chicken recipe, and received a email stating “ no recipe has more fat than what some of the largest vet brands also produce.”in an email from one of the agents regarding the original recipes. But I knew the increase in price was not sustainable for us. I researched other brands like Just Food for Dogs, and Honest Kitchen, but their supplement powder recipes involved quite a bit of shopping and finding a Butcher. So I took a deep breath and called. I ended up speaking to the most wonderful customer service agent, Polina. She was so understanding and explained everything thoroughly. I wanted to give this review to let the company know she is awesome. Thank you for not having us talk to computers and try to click through a bunch of stuff to get to a Human. And thank you for having people like Polina.

I worked with Adam B. fairly early this morning to figure out how many calories I exactly needed to feed since I'm giving some kibble with the Farmer's Dog. I have to say he was amazing, as well as other reps at this company. They answer the phone and get right to helping you...no going through a multitude of AI agents just to get help. Also, 3 YO toy aussie has excelled on this product and has lot 3-4 lbs. However, the puppy seems to have slight digestive issues so vet recommended some kibble to firm things up. I just needed Adam's help to determine number of calories for her and how much of each food so I didn't over or under feed her. He was truly a huge help!!!

I hardly ever write reviews, but today, I'm going to - our senior dog, Asha, has perked up since we started her on The Farmer's Dog. She's 12, and we walk briskly, even jogging, on our morning walks. She loves the flavors I picked for her. I've seen some people complain about the freezing and defrosting. I believe the fact that the food is fresh is worth it, and I don't mind the routine at all. Secondly, and this is what's gotten me to write a review, the customer service at The Farmer's Dog is off the charts. They've performed not one, but two acts of kindness that nearly had me in tears. They're amazing. From my heart, I can't recommend them enough.

I liked the quality of the Farmers Dog food and the advertisements are great but was very disappointed in the customer service. I had been sent someone else’s food several times. Both times I was told to feed someone else’s formulation because Farmers Dog would not take back the food they sent or replace the food with the formulation I was paying for. The final thing that caused me to conceal my subscription was when I asked them to reduce the caloric value of my order because my dog is 20 lbs. over weight. What they gave me was less packages of food and instructed me to divided the packets. So much for providing portion controlled packets like thought I was paying for. Do not recommend using Farmers Dog.