The Epoch TimesReviews of theepochtimes.com

Response from The Epoch Times· Dec 11, 2023

Dear Michael Ward, Thank you for taking the time to share your thoughts with us. We appreciate all feedback, both positive and negative, as it helps us understand the diverse perspectives of our audience. We're sorry to hear that you feel our content is biased and not to your liking. At The Epoch Times, we strive to provide accurate and balanced reporting, adhering to journalistic integrity. We understand that media consumption can be subjective, and opinions may vary. If there are specific instances or articles that you found to be biased, we would appreciate more details so we can investigate and address any concerns. We are committed to continuous improvement and appreciate the opportunity to better understand your perspective. Thank you for your time and consideration. Best regards, The Epoch Times Customer Service Team

Response from The Epoch Times· Oct 30, 2023

Dear David, We appreciate your feedback and are genuinely sorry to hear about your concerns regarding our publication's credibility. We take issues related to honesty and accuracy very seriously. We are committed to providing our readers with accurate and well-researched information. If you have specific examples or instances where you believe we have not met this standard, we would greatly appreciate your input. Transparency and accountability are essential to us. We understand your reference to fact-checking platforms, and we also utilize such resources to maintain the quality of our reporting. If you have specific fact-checks or concerns, please feel free to share them with us. We are always open to improving and addressing any areas where we may fall short. Your feedback helps us to maintain high standards of journalistic integrity. We value your input, and we will continue to work diligently to ensure that our reporting is honest and fact-based. If you have any specific issues you'd like to discuss or if you would like to point out particular instances of dishonesty, please don't hesitate to reach out to us. We are committed to resolving any concerns and ensuring our readers have access to accurate information. Thank you for taking the time to provide your feedback. We look forward to hearing more from you. Sincerely, The Epoch Times Editorial Team

Response from The Epoch Times· Sep 25, 2023

Hi Terry, thank you for raising this concern, and we're really sorry to hear about the surprising charge. We understand how frustrating this must have been for you, and we appreciate you bringing it to our attention. To get more details and address this properly, we'd like to connect with you privately. Could you please send us a direct message with your contact information via our Help Center at https://help.theepochtimes.com/? Our team will investigate this and work on finding a solution as quickly as possible. Again, we apologize for any inconvenience this has caused and appreciate your patience. We look forward to assisting you further.

Response from The Epoch Times· Sep 27, 2023

Dear John McGarry, Thank you for taking the time to share your feedback with us. We value the opinions of our readers and are committed to addressing your concerns. We understand your concerns regarding the alignment of The Epoch Times with certain narratives and ideologies. While we strive to provide a balanced perspective on various topics, including climate change and government actions, we recognize that not all readers will agree with our editorial choices. Our goal is to present a wide range of viewpoints and foster constructive discussions. Regarding your subscription cancellation request, we apologize for any inconvenience you may have experienced. We want to make this process as easy as possible for you. You can easily cancel your subscription with just one click by visiting https://help.theepochtimes.com/hc/en-us/articles/360044841912-Cancel-your-Epoch-Times-subscription-for-free. We appreciate your feedback and take it seriously. Your concerns will help us improve our services and better meet the expectations of our readers. If you have any further questions or need assistance with your subscription, please don't hesitate to reach out to our customer support team. Thank you for being a subscriber, and we hope to assist you promptly with your cancellation request. Sincerely, The Epoch Times Customer Support Team

Response from The Epoch Times· Sep 20, 2023

Dear Laureen Diephof, Thank you for taking the time to share your thoughts with us, even though they are critical. We value all feedback, as it helps us understand our readers' perspectives and continually improve our news source. We understand your concerns about perceived bias. It is essential for us to maintain trust and credibility with our audience. We strive to provide accurate and balanced news coverage, and we are committed to journalistic integrity. If you have specific examples or instances where you believe our reporting has shown bias, we would greatly appreciate more information. Your feedback can help us identify and address any potential issues in our reporting process. We are dedicated to being a reliable source of information for all of our readers. Transparency is vital to us, and we are open to discussing any concerns you may have. Our goal is to provide news that is fair, unbiased, and reflective of diverse perspectives. Once again, thank you for your feedback. We are always working to improve and ensure that we meet the expectations of our readers. If you have further thoughts or would like to discuss your concerns in more detail, please do not hesitate to reach out to us. Sincerely, The Epoch Times

Response from The Epoch Times· Sep 7, 2023

Dear Luke, Thank you for taking the time to share your thoughts and concerns with us. We truly value all feedback, both positive and negative, as it helps us reflect on our practices and improve our brand's image. I want to start by expressing our deep regret that you feel our brand espouses hate and bigotry. We take these accusations very seriously, and it is not our intention to promote or endorse any form of discrimination. We are committed to fostering a respectful and inclusive environment for all. Regarding your mention of polling data, we acknowledge that we rely on data to better understand the views of our readership. However, it is never our intention to use this information in a biased or misleading manner. We strive to present a fair and accurate representation of public sentiment and opinion. If you have specific concerns about our data collection or reporting methods, we would greatly appreciate more details so that we can investigate and rectify any potential issues. Transparency and accuracy are fundamental to our values as a brand, and we are always open to improving our processes. We understand that our responsibility extends beyond our readership, and we will continue to work diligently to ensure that our content does not contribute to any form of hate or discrimination. We are committed to fostering constructive dialogue and promoting empathy within our community. If you would be willing to provide us with more specific information or engage in a conversation about these concerns, please feel free to contact our customer support team. We are eager to address any issues and work toward a more positive experience for all. Once again, we appreciate your feedback and are dedicated to making improvements that align with our commitment to inclusivity and responsible reporting. Sincerely, The Epoch Times