They sold me a broken product that was…
They sold me a broken product that was dead on arrival and now I have to talkto cal exotics to prove my item isnt broken. Only had it for a month what a joke do not buy from these guys.
By Zero Alpha Z.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
52 reviews
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The Enhanced Male (theenhancedmale.com) has 52 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 11 reviews with 1 star · Clear filters
They sold me a broken product that was dead on arrival and now I have to talkto cal exotics to prove my item isnt broken. Only had it for a month what a joke do not buy from these guys.
By Zero Alpha Z.
They sent me a faulty pump that wouldn't charge or hold a charge. Tried to address with them in several emails, including sending a video as they asked, but no answer. Terrible customer service and no real recourse. Got totally ripped off. Beware.
By LD
I purchased a product and have asked for a refund which they are totally refusing. I haven’t even opened the package let alone the product I’m absolutely appalled with the customer service
By Beth M.
I ordered a item as i got a email a few days later wanting me to buy another and place another new order to receive a discount. Who buys a item when only need one of them to begin with and turns around to do it again to get a discount for a second that you dont need. Then find out during the return process they claim to just only give you store credit or replace what your returning. Not going to refund what you paid the same way you paid them
By Rickie B.
The prices are roughly 33% higher than similar sites. Product descriptions seem to be rather general (it's hard to tell if you're getting a name brand product or a knockoff). They claim that there's risk free, cost free returns, but this is only true for store credits. Also many products are not actually returnable.
By Edward K.
I purchased the 67 clear glass Anal Beads and it broke the first time I used it. I reported it to them but they called me a lair and said that I must have dropped it. There customer service said sorry we can't do anything about it. I would think that there reputation would be worth more than a $40 purchase but I guess I'm wrong. Purchase your items somewhere else for better service because they don't care about there products and how dangerous they could be.
By Scott
Well I read there is a 100% satisfaction guarantee. Well this is not true. While I understand their stance on health and safety. You can only get a refund if the product is unopened and unused. Well I ask myself if that the case, how would you know if its what you want and if you like It?? I was in email correspondence it them and never heard back.
By Will
Response from The Enhanced Male· Apr 1, 2020
Hi William, We emailed you back 3 separate times on March 27, 28, and 29th. We never heard back from you. We do offer a satisfaction guarantee which we responded to your email with but we never heard back. Please contact us so we can take care of you. Thank you
The plastic cylinder cracks under negative pressure. This was my second tube and after one (1) day it cracked the length of the tube. Wall thickness is not sufficient. Very disappointing.
By barry C.