THE DUMP doesn't stand by their warranty
We have purchased furniture from the Dump for several years now. We have been very happy with the quality and price of these items, especially with a huge bookcase, a king mattress and bed platform. We have spent well over $10,000 there over the years. However, we are very disappointed with the quality of the bed (a fabric headboard with footboard) also purchased. We have never purchased an extended warranty as it is usually not worth the price. We had a complaint about the quality of the footboard as it made a loud cracking sound, like crushing an empty two-liter plastic bottle, when I sat on it ONCE to put on my socks. I weigh 175 lbs. When I called, within 120 days of purchase--still under warranty, a technician/specialist was sent out, at my expense, to evaluate it. After calling over and over for a response to the evaluation (we waited well over 4 weeks for this), he said that I had damaged the item by sitting on it and that they would not repair or replace it. NO WHERE did it give us a warning not to sit on the footboard! Are these things that fragile? Of less significance but important, when the frame was delivered, we noticed that the tufting on the headboard was off by 1 1/2 inches on one side vs the other. We were told that this is within the manufacturers tolerance. (The same furniture at the store made no sounds when I sat on the footboard before we purchased ours and the tufting was lined up symmetrically.) THEY DO NOT STAND BEHIND THEIR PRODUCTS!! They ended their communication via text stating "We will be unable to approve any exchanges for this piece and will not be assisting further. Thank you." Sad.
By John K.