The CPAP ShopReviews of thecpapshop.com

well to start with ive been a customer a long time so i bought a freedom 160 cpap battery for power outages when it happens so at 350.00 when i got it i charged it up fully for 2 days then put it back in the box so ive had it for a year and a month and yes the warranty is 1 year, i went to use it and it was completley dead so i charged it up for 2 days and decided to use it and see how it works as to the owners manual i disabled the humidifier like they said to and it didnt even last 4 hours and my pressures are very low like 4 lbs so i call cpap shop and they referred me to cpaphero the company they bought it from and i thought that was not good because i bought it from cpap shop dot com but never the less both of these companys said they would not help me so for 350.00 i could have bought one from harbor freight for less and had better customer service so i woul highley reccommend not doing busness with either of the companys because i have a 350.00 boat anchor that was never used for what it was intended for! Larry Clements

I’ve been trying to get ahold of The CPAP Shop for TWO DAYS. I’ve called, waited on the phone, and tried the live chat on their website. Nothing. Nobody answers. If you’re thinking about ordering from them, ask yourself what happens when you actually have a problem with your order. Apparently, getting customer service is the problem. I ordered from them years ago while I was in the military and even had them ship CPAP supplies overseas. They were fine back then, so I had no problem considering them again. Apparently, things have changed. There are way too many other CPAP suppliers out there to waste my time trying to get someone to answer a phone or respond to a chat. It really gives the impression that they just don’t care about getting or keeping customers anymore. So no, I can’t recommend The CPAP Shop. The funny part? Their complete lack of customer service actually saved me from becoming a customer again. Thanks for that, I guess.

FRAUD. Will not refund me and sell counterfeit equipment. Medical supplies are too important. They risk my life with fraud equipment. employee reached out for refund on Google 1 star and then never responded, repeatedly.

I ordered a mask and cartridges for my AirMini. The mask arrived - no cartridges. I wrote two emails - never answered. I called twice and sat on hold so long I left callbacks. Calls returned the next day when I could not take them. I tried chat. Agent said he would resolve it. Nothing happened. I tried chat again- waited 39 minutes (ON A CHAT!) for an agent. No one ever responded. I am out $74 and their terrible customer service has done absolutely nothing! I purchased two cpap machines from them and a ton of accessories, masks, supplies. I will never spend another penny with a company who cannot follow through with simple support issues.

Horrible customer service. No one will answer a call, they won't call back, the internet chat stops responding, and emails go unanswered or referred to a third party shipping agent. My order was placed almost a month ago. NO ONE WILL RESPOND

Micro510 is loud. No refund for used product. How would you know how loud it is without using it. Salesperson said that it is”a little louder “ than the standard machine. It is a LOT louder!! Deceptive. Money down the drain.

I purchased my first portable cpap so that I could get outdoors more. After a two week run-around with customer service trying to convince them that the new cpap I purchased was not working, I went on a one week bike packing trip. My boyfriend noticed that while asleep I was snoring and gasping for air with the cpap on. I woke up exhausted and could not continue the ride. After this trip, the CPAP Shop exchanged the cpap with a new model, but they failed to send me the cord needed to connect the battery to the cpap. I discovered this after setting up my tent on a backing trip, so I had to pack up and leave and stay at a hotel for 3 nights until a cord arrived via Amazon. I went back to the park after receiving my cord and continued with my plans to hike the AT. After hiking 11 miles with a 30 lb pack, I was exhausted and ready to sleep, however, my new CPAP battery pack died after 20 minutes of use even though it was fully charged. There was no way I could continue this hike without a working cpap because a lack of sleep and hiking the AT are not compatible with safety on the trail. I had to abandon this nine day hike and go back home. Because of this last cpap debacle, I ended up spending $900 extra dollars on hotel and a new plane ticket to head back home sooner than I expected. I complained a second time and asked for a refund of at least 1/2 the amount I spent on hotel stay and new plane tickets to head back home. The CPAP shop ignored my request. My complaint has to do with poor quality control from the CPAP shop and a total disregard for the health of the customer who rely on their medical equipment.

Worst online buying experience of all time. We made our purchase a little over a week ago. They shipped it a week ago, on Wednesday, April 1st. We have been tracking the shipment. Made it all the way to Houston, where we live close by. The next day, it was in Jackson, MS.! I have emailed them twice for assistance and no reply. We finally called. After being on hold for 15 minutes, we explained that they shipped by USPS and that's the worst way to send anything! They said that we "chose" USPS because we did not opt to pay for "expedited" shipping, so they went the cheap route. At that point, we were told that basically, it's not their problem, and if we cancel the order, there are no refunds. Whatever happened to customer service? We leave on a trip tomorrow and will not be able to enjoy our new CPAP but, who cares?