Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TheCosmeticBoxes providing highly effective solution to the printing problem of its customers. Based in New York, USA. TheCosmeticBoxes has offering the creative printing ideas & solutions to its customers and giving always the best to its customers.
The Cosmetic Boxes (thecosmeticboxes.com) has 57 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57 approved reviews, newest moderated first
I was surprised that the chat option had a real person (not AI) who took a very patchy brief and ran with it to give me some estimated costs in less than 10 minutes! All emailed to my inbox to work with. Super imporessed with the customer service as well as the look of the stock they have.
By Mike H.
Always a pleasure working with them! My boxes are always customized the way I want them to be. The only small issue I have is that some boxes are shipped w/ ink marks or are creased. It could be shipped more securely or double-checked during the production process to ensure quality. Overall, I'm pleased and will continue to be working w/ this company.
By Milk Tea L.
Bad experience - I recommend finding an alternative provider. Our sample (and Christmas print run) is now 3 weeks late and Cosmetic Boxes' customer service representative is handling the situation by avoiding our calls. They've emailed to say that the sample was delivered in the UK last week - DHL tracking number shows that it wasn't picked up in Lahore until today. Difficult to manage on our end without straightforward communication.
By Kate B.
These are all DEVILS. Awful Company, Bad Management
By Hasan M.
A great company to work with. I ordered boxes from them. Very good in quality.
By Fitnyss P.
If I could give no stars I would. JASPER and his company are nothing but lying scammers. DO NOT PURCHASE FROM THEM. Spend your money elsewhere.
By De B.
The worst company I have ever dealt with. Jasper will not return calls and commitments he made were never upheld. We have now asked for our money back. Let's see how this unfolds. Will keep you posted.
By David W.
So after my glowing review, the company seems to have fallen apart. Our rep stopped answering emails asking for quotes on new boxes and when I contacted the company after several months of sending him emails and asked for a different rep they just repeated that they would let our rep know that we needed a response. No clue what happened but we will be looking for another packaging supplier. Such a shame
By Elizabeth
