I wasn’t sure what to expect
I wasn’t sure what to expect, however, I can say that I was absolutely blown away with the quality of the work. It literally brought tears to my eyes. I cannot wait to fill up a digital frame with more!
By Danielle
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
85 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We provide personalized digital memory videos delivered via email. No physical products are shipped.
CHERISHED MOMENTS (thecherishedmoment.com) has 85 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
85 approved reviews, newest moderated first
I wasn’t sure what to expect, however, I can say that I was absolutely blown away with the quality of the work. It literally brought tears to my eyes. I cannot wait to fill up a digital frame with more!
By Danielle
They turned a simple photo into a Wonderful memory of a great time in London where one of our friends died a week later. It made it very special and tastefully done ❤️
By Gerry Mc C.
I really liked the first photo that was transformed into a video, so I decided to order a second one.. I received a reply to say that they were unable to produce a video for my order. I have requested a refund. I’m still waiting but don’t hold much hope of getting my refund. Overall 2 stars
By David N.
Response from CHERISHED MOMENTS· Dec 20, 2025
Hi there, Thank you for taking the time to share your experience with us. We’re truly sorry that we weren’t able to complete the second video as expected. In some rare cases, the source photo does not meet the technical requirements needed to produce a quality result, and we always choose to be honest rather than deliver something below standard. We’d like to clarify that your refund has already been processed in full. Depending on your bank or payment provider, it may take a few business days for the funds to appear in your account. We genuinely appreciate you giving us a try again after enjoying your first video, and we’re sorry this second experience didn’t meet your expectations. If you have any questions or need further confirmation regarding the refund, please feel free to reach out to us directly and we’ll be happy to assist. Thank you again for your feedback, it helps us improve and serve our customers better.
My video made my heart stop a while. It was soooooooo beautiful, I hugged my daddy again after 34years
By KerryGwen C.
very good . it brought my grandad back to life .i am vary chuffed.
By Kevin P.
I was very happy with the 2 videos that I requested. However , when I checked my bank I noticed they had taken an additional amount of £8 . I wrote to them asking why and could they please credit the additional monies paid in error. They tried to force me to submit a further photograph to justify this additional money . I advised that I didn’t want an additional picture , and that this payment been taken incorrectly. I asked them again to credit the money and they have now stopped all communication. I would advise everybody to think twice before giving this company your bank details .
By Peter P.
Response from CHERISHED MOMENTS· Dec 20, 2025
Hi there, Thank you for taking the time to share your experience. We’d like to clarify that the additional £8 charge mentioned was fully refunded, and the matter was resolved at the time after you contacted us. In some cases, depending on the bank or payment provider, refunds can take a short while to appear on statements, which can understandably cause confusion. We want to reassure anyone reading this that we do not take unauthorised payments. Any additional charges only apply when a customer chooses to add an extra service, and when this was declined, the refund was issued accordingly. We’re sorry for any frustration this situation may have caused. If you’d like us to resend the refund confirmation or provide the transaction reference for your records, please feel free to reach out and we’ll be happy to assist.
Was hesitant initially. When the email came through so promptly, I was excited to download the photo video. a Boy I was so overwhelmed with what I opened, that I became emotional. It was beautiful, its a pity the clip is so short. Is it possible to lengthen? I sent 4 more photos immediately and received all 4 within hours. Loved all of them. Highly recommend this wonderful business they knew exactly what to do to make me smile.
By Vid
The conversion from photo to 10 second video was so sensitively done, sympathetic and realistic, and now I have something very beautiful and precious. Thankyou thecherishedmoment.com
By Bobby S.