ThebritishfoodstoreReviews of thebritishfoodstore.com

NOT RECOMMENDED !!! My order just arrived , but I do not appreciate being sent items that are about to expire . They already charge over double the UK price !!! On top of this , they also just doubled the postage costs without any notice or explanation !!!

Happy to find a store online that sells FRESH British products. It ends there! They ship (or allow you to select) standard shipping, that takes a week to arrive - forget the cold chain! They do add a fresh food fee .. I contacted them to ask about this, and after trying to reason that it was unreasonable to ship fresh food, even with a packaging fee, on a delivery that takes 1 week, received a very crude and vulgar reply which when questioned got worse! Avoid this site !

Unfortunately this service was very poor for us as on receipt the delivery contained only 60% of the items we had ordered. They replaced one item, with what they considered a suitable alternative, and then refunded the other missing items. However the delivery fee (thereafter 20%) made the purchase expensive considering what we actually received. They did not inform us of the missing items before the delivery to give us the option to cancel the order. The explanation we have now received is that the missing items could never have been sent to us with the delivery options they have available due to the potential of spoiling. The web site should not allow those items to be selected in this scenario as if we had been aware they could not be delivered we would not have continued with the order. It is quite common for similar online services to offer products that frequently go out of stock but this is by far the worst we have experienced I’m afraid.