Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
91 reviews
OwltickSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We stay ahead of global watch trends, sourcing the most sought-after styles inspired by Europe’s and America’s finest luxury brands. Every piece reflects meticulous craftsmanship and uncompromising quality.
Owltick (theblackqueens.shop) has 91 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
91 approved reviews, newest moderated first
Beautiful watch. Arrived very quickly. Came with a bunch of goodies.
By David
Response from Owltick· Aug 31, 2026
Thank you so much for your kind review! We’re thrilled you love the watch and enjoyed the goodies. We truly appreciate your support! ❤️
Great customer service!
By Jeff H.
Response from Owltick· Aug 31, 2026
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our customer service. We truly appreciate your support! 😊
Great to work with. We have bought several items and always very pleased. Great communication and very trustworthy.
By Rebecca Martin T.
Response from Owltick· Aug 28, 2026
Thank you so much for your kind words and continued support! 😊 We’re truly happy to hear you’ve always been pleased with your purchases. We really appreciate your trust!
I am extremely unhappy with this watch I purchased and more importantly with how this company has handled the situation. The original watch band/bracelet arrived defective. Had to pry open the clasp. A replacement band was sent but it was the wrong band for my watch. After contacting them again they sent another replacement band but unfortunately that band was defective as well. Could not remove screws to remove links. Screw would only come out a quarter of the way. At this point I have a brand-new watch that I still cannot wear. I even offered a reasonable solution: I was willing to pay more for a higher quality watch if they would simply allow me to return this one. They refused that offer and instead told me to take it to a local jeweler to have it fixed. Seriously? Why should I have to take a brand-new watch to a jeweler for repairs? I was told their watches are "thoroughly inspected" prior to shipment, yet it arrived with a defective band, the first replacement band was for a different watch, and the second replacement was defective as well. That certainly doesn't give me much confidence in their inspection process. A new product should arrive in working, wearable condition. Customers should not have to repeatedly contact the seller, wait for multiple replacement parts, receive incorrect parts, and then be told to pay out of pocket to have a brand-new watch repaired. This has been a very frustrating and disappointing experience. I would not recommend this company or this watch based on my experience.
By Brian P.
Response from Owltick· Aug 28, 2026
Hi Brian Perkins, I’m truly sorry for the frustration and disappointment you’ve experienced. You’re absolutely right that a brand-new watch should arrive in wearable condition, and I understand why you’re upset after receiving multiple replacement bands with issues. I sincerely apologize for the inconvenience and for the poor experience you’ve had with us. I’d like to review your case again and find the best solution for you. Please give me the opportunity to make this right.
Sophia was very helpful and polite. She did a very good job. I got my watch and so far, am very pleased with it. Robert
By Robert M.
Response from Owltick· Aug 28, 2026
Thank you so much, Robert! 😊 I’m really happy to hear that you received your watch and are pleased with it. Your kind words mean a lot to me. Enjoy your new watch! ❤️
Excellent quality product and more importantly CUSTOMER SERVICE! Communication was next level - answered every time and took the time to make sure I was taken care of. Definitely recommend 👍👍
By Mike C.
Response from Owltick· Aug 26, 2026
Thank you so much for your 5-star review! We truly appreciate your kind words and are delighted to know you had a great experience with our customer service. Your support means a lot to us! 🙏❤️
I had an excellent experience shopping with the black queens. My watch arrived ahead of time and is perfect in every detail. I would high recommend them and would definitely buy again.
By Wayne E.
Response from Owltick· Aug 26, 2026
Thank you so much for your 5-star review! We’re glad you love your watch and had a great experience with us. We truly appreciate your support! ❤️
Excellent customer service. Always looking to help me on a problem, If I have one
By TERRY
Response from Owltick· Aug 25, 2026
We truly appreciate your kind words and are always happy to help whenever you need us. Your support means a lot to us! ❤️
