The Bath AuthorityReviews of thebathauthority.com

I bought a shower enclosure several years ago. The time has come to replace a few of the gaskets. I emailed them to ask about the availability of these items….. crickets. No product support help whatsoever. I refuse to call; they need to communicate with me in writing.

Don't get anything from Bath Authority. Rip you off, tear up stuff. They put my shower in 3 times because of bad install. shower door is falling of hinges now. 1/2 gap at bottom and BA doesn't care. gonna have to escalate things I think

It's easier to say what is right; the products that I supplied are the only things that are good. They have done my shower twice and really shoddy; shoddy is a compliment. The shower walls are cheap trash along with a shower pan that is a hazard. They left my bathroom in a shambles with damaged walls and ceiling that have been rough patched and unfinished. There is caulk on my baseboard trim and tile floor. Like I said shoddy is a compliment. I would run away from the bath authority. They have sent three men to examine the bathroom, however no solution has been set forth. This started October 2024 and still not completed.

I couldn't even get through the "Free" consultation with this company. From the time the salesman came to my home, I was told all about how wonderful the company was, how great the products are. After listening to this for over an hour, I was FINALLY able to get a $ estimate. They quoted me a price of $14k, which quickly dropped to $11k after all the "discounts" he was offering. Then he repeatedly pressured me to sign a contract on the spot. When I refused, he doubled- down on his efforts to get me to commit to something I was not comfortable with. He peppered me with questions as to why I wouldn't sign, he asked me repeatedly if I had gotten any other offers, and from whom. When I finally had to be firm about NOT signing a contract, he became ANGRY! He jumped up from my chair in my kitchen, grabbed his tile samples, called me a liar, told me I was rude and then screamed at my partner and I to not call the company to do business with them. I finally asked him to leave my home. I had to ask him more than one time to get out. This was the MOST unprofessional price estimates I have ever gotten in my whole life!! If you like to be screamed at by a stranger in your own home, definitely call this company.

1st They were to come out on Friday but didn't show up till Sat. to install our shower. 2nd they were to keep our old shower head but throw it away. They did reimburse us for that. 3rd I had shut off valves already, they took them out said they would replace them, but they didn't have any with them and were going to charge me 200.00 to go get some. I said no thanks but got angry and when they called told them why should I have to pay more for something I already had. so they talked to someone and came out and put new ones on for free. 4th they dropped a tool on the floor and skimmed a small round hole in my linoleum floor when they replaced to shut off valves one of them sprayed something on it but didn't tell me anything about what it was for and I still have a black hole on my gray linoleum floor.

I ordered a shower door through Bath Authority via Lowe's and it all started out ok. Then the door was damaged in transit, then there was a mechanical or technical issue that caused a delay, now there's no tracking information. The damaged door was returned to their warehouse (signed for by A. Jones) but no replacement was sent and I can't reach them to inquire about my $500 order. It's now holding a job (and a check) up and the customer and myself have no idea what's going on. It doesn't help that they don't have a website and the phone number listed on Google for them is disconnected. Why Lowe's does business with them, I'll never know.

We met with a salesperson 5/9. We surmise he is no longer with the company, because we could not reach him after the installer arrived 6/5, and we immediately became aware there were issues with what was promised, and what was going to happen. First, we were told it would all be done in one day. I even pressed the salesman on this, as they do a complete demo of the old shower, before installing the new, and ours was three walls and a ceiling full of tile. He assured us the “crew” enjoys demos, and makes quick work of it. Unfortunately, rather than a “crew,” we had one Ione installer, who knew he wouldn’t finish in one day. It took three. Further, we figured with the ceiling demoed, replacing the old, rusty light would be super simple, without having to access the wiring from the attic, so we asked if that would be something the installers could do, if we supplied the replacement fixture. Salesman agreed, and we had him put that in the contract. Unfortunately, our installer didn’t want to do it, and on day two, we saw the ceiling was not demoed, so replacement wouldn’t be an easy fix after all. Seeing our frustration and disappointment, he did take care of demo, but we called an electrician to come on emergency basis, so we could move things along, costing us an additional $225. Mind you, the cost was already almost $13,000. When the electrician saw there was no green board (supposed to be purple, in our case) on the walls, he was shocked, and told us he would stop the whole install. We were shocked too, as we remember the discussion with our salesman being they use purple board, which is similar, and in fact, it is called a few other colors sometimes. When we asked our installer, he said he just uses a thicker, better board, no green, or purple. Sadly, since the contract is not itemized, we don’t know what we really paid for. When it came time to put the shower door on, we saw it was going to be wrong. Again, the discussion with the salesman assured me he had written the order so it would open just the way our old door had. In order to make that happen, the installer basically had to flip the door and frame upside down. Sadly, we didn’t know until we could actually use the shower a day later, how that didn’t work well. Our bath mat and floor get very wet, and the etched words on the glass, which should be upright and at the bottom, are upside down at the top! We also learned, the anti slip bottom is very slippery! Just not good! Lastly, we were to receive a $50 gift card for getting an estimate. I saw the salesman write it down, but he told us he doesn’t handle that, he gives it to the office, and thought it took about five weeks. We’re pretty sure that has not been taken care of, as we have no card. However, since no one from customer service has ever responded on anything from our many messages we don’t know. My husband and I have both left messages, and while a gentleman did call us, he said someone from customer service would be in touch, to work out a resolution to all of this, but…”crickets.”

Can I do less than 1 star? If I could I would. I thought Home Depot was the worst company to have done work in my house but Bath Authority came in and said hold my beer. I should have known when their salesman offered a bath job about 3k higher than literally anyone else offered but they pretended to give me the “friends and family” discount which just brought me to everyone else’s price. But I’m getting windows done through Universal windows so I thought it made sense to use associated companies. Guess I’m the idiot. Especially when even people at Universal windows have said not to use Bath Authority. The first set of workers to come came and bad mouthed the other workers that I could have got saying that this is the best crew and everyone else does shady work (nice just what I love to hear). Showed up with the wrong size tub that was 5 inches too small. They then offered to build a wall for my now smaller tub. I obviously didn’t want that who would right? It’s almost like I bought a product and service and wanted the product and service I’m paying for. Well I talk to a manager (Andre I think his name was. He was forgettable at best) who pretends to care and promises the right tub will come in a week even if he has to go personally and get it. Almost a week later and my wife misses a call getting a voicemail saying that the tub will be later than promised. A real man of his word since he wasn’t going to get the tub. Finally another crew of workers come and say they’re here to fix the problems from the other workers. Oh by the way he showed up about 2 hours later than they said they would be there. Which was nice waking up at 7:30am on my day off when I was told the workers would be there at 8am and then they show up at 10am. Then he proceeds to install everything at about the skill level of a drunk toddler. The shower head and faucet are not aligned. The caulking is god awful. Edges are all crooked. And the best part, they broke the tower and gave me a completely different color one (my shower is white the replacement tower is brown) saying they’d be back within a week with the new one. Welp, 2 weeks now and no new one here. They also offered to come down in price. I’ve checked the amount I owe many times and price never changed. Please whatever you do. Go with anyone else. Find a homeless man on the street and ask him to do it. Ask your now dead great grandfather to do it. Any other option will be far better than what they’ve done. I will now have to pay another company to fix this mess and I’ll still have to pay for the train wreck they put in my bathroom. Thanks Bath Authority Update: as of April 9th, 2024. Bath authority immediately responded to my review saying looks like I’m already working closely with their customer service. I am not working closely with their customer service. That’s a lie. I never heard from them. I have called three times and even left a message. No one ever answers and I never get a response. They know how to get ahold of me. They’re maintaining their position as probably worst company you could ever have provide a “service”