Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
54 reviews
The Backyard OutletSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Backyard Outlet is your one-stop-ship for hot tubs and saunas from the top manufacturers in the US. If you are looking for something to make your Backyard Better, we have it (or hope to be adding it to our catalog soon)!We sell the best spas available in online retail, along with real in-person support through phone, chat, and email. We can help you find accessories, replacement parts, replacement spa covers, and connect you with the manufacturer, when necessary.Learn more at TheBackyardOutlet.com.
The Backyard Outlet (thebackyardoutlet.com) has 54 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 44 reviews with 5 stars · Clear filters
Our spa arrived earlier than promised, in perfect condition, and the shipping guy was very helpful in off-loading it to my storage location. Ther price of the spa was great.
By Keith H.
Response from The Backyard Outlet· May 16, 2024
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
very communicative and fast considering the need to coordinate with a technician.
By Kim
Response from The Backyard Outlet· May 16, 2024
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! I trust the technician was able to get everything you needed resolved!
The agent was very detailed, patient, and helpful.
By Carol S.
Response from The Backyard Outlet· May 16, 2024
Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Delivery was on time, the spa was easy to set up, works great and looks good!
By Steve D.
Response from The Backyard Outlet· May 1, 2024
Thank you for taking the time to leave a review on OhanaSpasOutlet.com! We’re so grateful for your feedback & hope to work with you again soon. And, it is a beautiful spa!
once purchased I got several follow up emails and phone call just to ensure the purchaser is well prepared. Very friendly woman from customer service explaining in details the whole delivery process and approximate time line. I was impressed, well done.
By philipp
Response from The Backyard Outlet· May 1, 2024
Thank you so much for your order & review of AqualifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! And, Tracy is absolutely wonderful with the follow to make sure you know what to expect!
I asked a question through their email and got a very helpful response within one day.
By Vicki
Response from The Backyard Outlet· Apr 30, 2024
Thank you for taking the time to leave a review on OhanaSpasOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Great and responsive company!
By Allison S.
Response from The Backyard Outlet· Apr 30, 2024
Thank you so much for your order & review of AqualifeOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Good Communication Customer Service responsive to questions, delivery was outstanding and spa is wonderful.
By Michael G.
Response from The Backyard Outlet· Feb 15, 2024
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaLifeOutlet.com
