SleeperReviews of the-sleeper.com

Aleksandra, a delightful sleeper team member- was beyond amazing. She basically held my hand through the entire process. I am forever grateful to her. I cannot wait to see my boheme slip dress on my special day.

The customer service team was great at responding and resolving my issue which was finding my packages location. The product was exactly as described and I enjoyed them very much!

The best brand and the best team! I have never seen such dedication, support and kindness from any brand like I do on a monthly basis with Sleeper. The garments are made by the best seamstresses (I didn't believe the amount of detail and amazing construction), the quality of the fabrics are delicate and wonderful and the team behind it will just do the impossible to help! One of the orders was supposed to come from their atelier in Ukraine but was mistakenly sent via US post and they quickly sent me another set of garments, and this was during sale time. Thank you Anastasiia and Marina for all the help! This is a small business but it just feels like you're part of a big family! Thank you for everything!

I have followed the sleeper brand for years and finally caved and bought a set just before Christmas which I LOVED! I wore it on Christmas day and had so many compliments so much so I immediately ordered the same set in another colour (which i've had no issues with). After washing the first set the stitching on the collar of the top had slightly come away - I followed all washing instructions so emailed sleeper to see if there was anything they could do. I had no response at all from customer service for over 2 weeks and had to chase this for a further 6 weeks to get any kind of response. When they finally did respond, because the set was bought from a dept store in the UK they wouldn't accept that the fault was theres and said there was nothing they could do - really disappointing service from what I thought was a luxury brand. They finally came back and offered money off my next purchase but after the customer service experience I would be reluctant to purchase from them again.

I ordered the black Sleeper cardigan with detachable feathers and I just cannot believe how poor the quality is for the price you pay. A button fell off on the first wear and the quality of the material is just terrible, bobbles almost immediately.

I ordered a cardigan that was supposed to ship at the end of December or early January. I reached out to the team in mid January as I had not received a shipping notification yet. They got back to me within 48 hours and advised that the sweater had been back ordered which I understood due to the ongoing supply chain issues with Covid. They were apologetic and were kind enough to offer me either a refund or a store credit +15%. I decided to take the store credit. They got back to me with the code very quickly and I am happy with how everything turned out despite the initial issues.

I am very unhappy with the service or lack of service received. I ordered two outfits a couple of months ago. One finally arrived however the second one has still not arrived. I have contacted the care team 3 times now to request information on how to return the order that has turned up as it doesn’t fit and to get a refund for the items that has not showed up. I have not received a response and have been charged closed to £500. This is completely unacceptable and I hope someone does get back to me to get this resolved as a matter of urgency. I will not be recommending this company to anyone I know.

I have ordered a pair of pajamas in October 21. They never arrived, and no one is getting back to me. Horrible customer service