fast and easy
Needed sms for work and this was the most transparent and affordable service we found
By BRYCE P.
Response from Text Request· Jan 21, 2026
Bryce, thank you for this review. Happy to hear you like our pricing.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
455 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
Needed sms for work and this was the most transparent and affordable service we found
By BRYCE P.
Response from Text Request· Jan 21, 2026
Bryce, thank you for this review. Happy to hear you like our pricing.
Please cancel. Have not used. Already requested cancellation.
By Rachel B.
Response from Text Request· Jan 21, 2026
Sorry to see you go! Looks like our customer service sent over cancellation instructions on Jan 12th. For more information, please look here: https://help.textrequest.com/canceling
had issues with our payment options and customer service was quick to resolve
By Christina H.
Response from Text Request· Jan 21, 2026
Sorry to hear you had some issues with payment options, Happy to hear our Support team was able to quickly get it resolved.
Carrie was pleasure to speak with! she made the work we had to complete a breeze!
By Sam T.
Response from Text Request· Jan 21, 2026
Sam, Thank you so much for this review. I'll pass on your words to Carrie and the rest of the team!
Easy onboarding. Helpful and friendly associates walked us through the process.
By Billy D.
Response from Text Request· Jan 21, 2026
Thank you! Glad the onboarding was easy!
Kami was very attentive and made the transition process so simple and easy.
By Michael R.
Response from Text Request· Jul 27, 2026
Kami is the best! Thank you for leaving this review.
CARRIE WAS EXTREMELY HELPFUL
By PVC S.
Response from Text Request· Jul 27, 2026
Carrie is amazing, we are so lucky to have her.
When I'm meeting nobody and become a friend, by that you'll learn how to be professional also how to handle your self, all of that I experience from the very first time I start my career in BPO industry
By Ferdinand
Response from Text Request· Jul 7, 2025
Thank you for leaving this review.