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By Xin L.
Response from Text Request· Apr 18, 2023
thank you
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
455 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
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By Xin L.
Response from Text Request· Apr 18, 2023
thank you
Simple. Effective. Easy to use
By Christopher M.
Response from Text Request· Apr 5, 2023
Thank you for leaving us a review Christopher. I've let the champions club know too, so you can get your points!
They are helpful in getting things fixed when something goes wrong which is not very often and they are very friendly to work with.
By Isaac L.
Response from Text Request· Apr 5, 2023
Isaac, thank you for leaving us a review! Please, never hesitate to reach out to us if you ever run into any issues.
Still in the honeymoon phase. On the first day of using, customer responses were positive and had a google review post 5 stars when customer responded to our thank you/completion template! So that's a big plus, will continue to use and have recommended to my sister's company.
By Michele
Response from Text Request· Apr 4, 2023
Thank you so much for leaving us a review. We love being referred and we love that you got a 5-star review!!! Please reach out if you ever run into any questions.
This is a great app for our service department to easily communicate with customers and send photos of service projects.
By Tiffani
Response from Text Request· Apr 3, 2023
Thank you so much for the review! So happy that Text Request is helping your service department. Please reach out if you run into any questions.
Text Request has been a wonderful company to work with. From the initial to demo to actual implementation it has just been a smooth transition throughout. The system itself is so user friendly set up is a breeze. My team and by extension our customers love it! We can't wait to continue to expand its use. Special shout out to our account rep Jess Olienyk. Appreciate everything you have done to make our experience so successful.
By Karla M.
Response from Text Request· Mar 22, 2023
Karla, thank you so much for leaving us a review. I will let Jess know that you shouted her out!
The customer service was so great and very very quick I appreciate it so very much!
By Jessica
Response from Text Request· Mar 22, 2023
Thank you so much for your review. I've let our team know you enjoyed working with them.
The customer service is fantastic. The ability to customize messaging, keywords and responses to service our fans is something we haven't had before. We enjoy the ease of use of the platform. Overall, it's really helped our organization reach our fans in a more convenient way.
By Sidney H.
Response from Text Request· Mar 16, 2023
Sidney, thank you so much for leaving us a review and for being a champion.