I love Using Text Request.
I love Using Text Request.
By Jay K.
Response from Text Request· Aug 2, 2023
Jay, thank you so much for taking the time to leave us a review
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
455 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
I love Using Text Request.
By Jay K.
Response from Text Request· Aug 2, 2023
Jay, thank you so much for taking the time to leave us a review
After I had signed up and made a payment company will start asking for all kind of information including federal ID/EIN WHAT THAT THIS COMPANY HAS TO DO WITH EMPLOYER ID NUMBER? We are a Hair Salon that we have been in business for 33 years we do not have a website. When we signed up I entered a the information including company information such as address and telephones numbers, why do you want me to provide this information after I made a payment, I am demanding to return what I paid and stop this whole process,
By Ezquidio
Response from Text Request· Jul 27, 2026
Sorry for the inconvenience.
I use this daily. It is a great tool that allows businesses to text their members/clients and quickly share documents with them.
By Tracy
Response from Text Request· Aug 1, 2023
Tracy, thank you for taking the time to leave us a review. Please reach out if you ever run into any issues.
Text Request is very easy to use and setup. The customer service is excellent.
By Kim
Response from Text Request· Jul 31, 2023
Thank you for leaving us this nice review.
everything literally, no exceptions.
By Aleksandra
Response from Text Request· Jul 31, 2023
Thank you for another good review. Note: we will not approve Champions Club incentives for multiple reviews.
The representative Audrey Turner was very knowledgeable. She went over the website an gave examples of each area and how to use it in under 30mins.
By Diane
Response from Text Request· Jul 31, 2023
Thank you so much for this review. I've passed your kind words on to Audrey! Thank you again.
TextRequest is an easy to use tool that has made interacting with my customers so much easier.
By Karen A.
Response from Text Request· Jul 28, 2023
Karen, thank you for your reveiw. Glad to hear that you are enjoying Text Request.
I like that we can send messages and clients can read text, see images, and receive links all at once. However, many clients complain that they don't always receive the messages we sent. So, the service is spotty.
By Genesis
Response from Text Request· Jul 28, 2023
Genesis, thank you for reaching out. Sorry to hear that delivery isn't as expected. There are a lot of reasons this could happen, including ones out of our hands (carrier issues). Please reach out to [email protected] and they can look into it.