Excellent service
Very patient thank you
By Daniel
Response from Text Request· Oct 18, 2023
Thank you for taking the time to leave us a review.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
455 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
Very patient thank you
By Daniel
Response from Text Request· Oct 18, 2023
Thank you for taking the time to leave us a review.
This application is an essential part of our business operations and it is very easy to use?
By Brenda Y.
Response from Text Request· Oct 18, 2023
Thank you for the review.
We had to make the switch as our former texting software (Zipwhip) was shutting down. Text Request is definitely the best value in comparison to what we were paying with Zipwhip. We're fairly new to Text Request, but so far, the customer service and added features have been great!
By Erin
Response from Text Request· Oct 17, 2023
Erin, thank you for taking the time to leave us a review.
We recently had to do the switchover from ZipWhip and it was pretty seamless.... no issues, pretty quick.
By Patti
Response from Text Request· Oct 13, 2023
Thank you for leaving us a review.
If a patient tells us to cancel appointment then blocks our ability to text them again. ALso doesnt show a number of how many text waiting in the que like a cell phone
By eye D.
Response from Text Request· Oct 16, 2023
Sorry to hear that you are experiencing some issues. If customer success hasn't already reached out, Please email [email protected].
I was a bit nervous about finding a replacement for ZipWhip, and TextRequest made the transition super easy. When I need support, I get to actually speak with a “live” agent and that is worth it all.
By ANITA
Response from Text Request· Oct 12, 2023
Anita, thank you for taking the time to leave us a review. Our success and support teams are in-house and ready to help you!
Great customer service and quality product.
By Trent
Response from Text Request· Oct 11, 2023
Trent, thank you so much for this review. I've let the Success and Support teams know about your praise.
Easy to navigate. Did a similar text program before that had issues. Very easy to filter customers. Great customer service.
By Code N.
Response from Text Request· Oct 9, 2023
Thank you for taking the time to leave us a review. Glad that our customer service has been a help!