I am extremely disappointed with how…
I am extremely disappointed with how this vaccination event was organized and with the attitude of the staff. The event was advertised as running from 10:00 AM to 3:00 PM. I arrived around 9:45 AM specifically because I had to open my business at 11:00 AM and wanted to make sure my dog could be seen early. There were very few people there when I arrived. After completing the paperwork, I waited quietly with my dog away from the main area. A staff member approached me and instructed me to wait inside my car because dogs were supposedly becoming distracted or agitated. My dog does not do well sitting in a parked car, so I explained that I would simply stand farther away. Shortly afterward, a second staff member approached me and again insisted that I either wait in my car or go home and wait for a phone call. I explained that I could not leave because I had work obligations and had specifically arrived before the event started. Only then was I informed that there were several dogs ahead of me and that the wait would be approximately one hour. What was most frustrating was not the wait itself, but the dismissive and authoritative attitude. At no point did anyone provide clear instructions, realistic wait times, or any organized process. Instead, I was repeatedly told what I should do, including being sent home, despite having arrived early and being fully prepared. What made the situation even more difficult to understand was the number of staff members present compared to the number of customers waiting. There appeared to be at least seven or eight staff members on site, while only a handful of vehicles were waiting. I had already completed all required paperwork and was only seeking a simple rabies vaccination. Despite arriving before opening time and seeing very few customers, I was told to wait in my car, wait elsewhere, or leave and wait for a phone call. With that many staff members present and such a small number of customers waiting, it is difficult to understand why a simple vaccination could not be completed in a reasonable amount of time. Instead of assisting customers efficiently, the focus seemed to be on directing people where they could or could not wait. Customers should not be expected to leave, rearrange their schedules, or sit indefinitely without clear communication about wait times and the process. If an event is advertised for a specific time frame, attendees should not be expected to leave and return later, especially after arriving early and completing all required paperwork. Good customer service starts with respect, communication, organization, and consideration for people's time. Unfortunately, I experienced none of those. I ultimately left without receiving the service because the entire experience felt disorganized, unprofessional, and unnecessarily frustrating. The overall impression I was left with was that customer convenience and efficient service were not priorities. For a community vaccination event that is supposed to make veterinary care more accessible, this was extremely disappointing.
By eagle