Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
750 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Who are we?Discover the causes of symptoms and more about how your body reacts to foods or environmental triggers with our exclusive tests.We’ve been testing allergies, food intolerances and sensitivities to help you and 1,000,000+ people live a healthier life since 2016. Improve your health, reduce symptoms and optimize your diet with our expert help today.Testing you can depend onOur two labs that makeup our testing facility provide results based on two different testing methods: Blood sample: Uses the ELISA method which is scientifically recognised. Hair Sample: Uses bioresonance which is a complementary therapy (CAM).Both labs follow the same strict quality controls and operating procedures to ensure, no matter the convention of testing, the same high standard of performance and result.We offer both scientifically validated and complementary testing to provide our clients with the widest options to them on their wellness journey.America's best non-invasive sensitivity test uses a small hair sample to test 970+ Foods, inhalants, vitamins and minerals.Order today and join 1,000,000+ people who now understand their sensitivities and overall body health.Visit our websiteShop Hair TestsShop Blood TestsShop Our Pet Test
Test My Allergy (testmyallergy.com) has 750 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 14 reviews with 2 stars · Clear filters
My parcel got lost in the post because they didn’t specify what exactly to write on the front of the letter. I emailed and they said ‘did you put this on the front’ which was never in any of the instructions listed, therefore my post got lost and I still haven’t received it back. They did refund me however their instructions should be more clear of what to write on the front, I copied exactly what the instructions told me.
By CHARILE R.
The test sample was very simple and easy. The results were difficult to understand and I couldn't make sense of them.
By Maria
Took weeks to get results they say the sample has not arrived but been posted first class and not far away is rubbish. Tgey use the postage as excuse to get out of how long the test takes as only supposed to be a 3 day turn around after receiving the sample. Would not recommend.
By Mr S.
Response from Test My Allergy· Mar 5, 2025
Hi, We’re sorry to hear about your experience. Postal delays can occasionally happen, which is frustrating, but we assure you that once a sample reaches the lab, we aim to process it within the expected timeframe. If your sample has not arrived, we’d be happy to assist you in sending a replacement. Please reach out to our 24/7 LiveChat team so we can look into this further for you. Kind Regards, Usman Test My Allergy
My test not coming yet. I have 2 weeks .
By Mihaela M.
Response from Test My Allergy· Aug 27, 2024
Hi, Thank you for sharing your experience. I can confirm that your results have been sent to you. Please check your junk mail too as the results can sometimes be here. If you still cannot see them, please reach out to our 24/7 Livechat team who will be more than happy to assist. Best Regards, Usman Test My Allergy
Still waiting for them to simply receive it.
By Jenn M.
Response from Test My Allergy· May 13, 2024
Thank you for your review. We are very sorry to see you are not satisfied with the service. I have investigated the matter and can see that your sample was received on the 5th May and results were sent to you on the 10th May. Please check your inbox and junk mail for our email. If you cannot see our email I have arranged for the results to be sent to you again. If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks, Usman TestMyAllergy
I never received an email with my results until I reached out on live chat nearly 2 weeks later. Cameron was great and emailed me the results immediately. However, these results are incorrect. I know for a fact that I am allergic to cat dander and almonds, yet these results showed 0 allergic reaction to these, meaning the test was wrong. I hate that I spent this much $$ on a product that does not work. I would recommend anyone reading this to go to an actual allergist, as this is a $$ loss.
By Chris B.
Response from Test My Allergy· May 14, 2024
Thank you for your review. We are very sorry to see you are not satisfied with the service. I escalated this with our lab and can confirm that we can't see any issue with the validity of the results we have processed. I would suspect this would be you showing a weak vitro IgE reaction that was not strong enough to be picked up. Without knowing the your history, this could be due to the you growing out of the allergy or just showing a low IgE reaction that we know is not always comparable to clinical manifestation. This is something that could be discussed with your clinical team. An alternative cause could be due to poor sample taking or a mismatch at source. In cases like this, please speak to our 24/7 LiveChat team who can resend you another test kit for a repeat sample. Hope this helps. Usman TestMyAllergy
Sent my test results out via mail like the instructions specified and it said it will take 5-7 business for the results to get to the lab. I've waited 3 weeks and still never received an email about my results. I had to use the 24/7 chat and they told me to wait a little while longer because it can take up to 21 days. Then I sent an email and asked if they received the results. They told me they still haven't received them in their lab and it's possible it got lost in the mail. A HUGE inconvenience for me.
By Ciara D.
Response from Test My Allergy· May 8, 2024
Hi Ciara, thank you for your review. I am sorry to hear that you are not completely satisfied with the service. I can see from your online chat with our team that you mailed your sample 2 weeks ago. After looking into this for you, our systems show we have not yet received your sample at our lab. The majority of samples arrive at our lab for testing within 1-2 weeks. While mail delays are out of our control, I understand how frustrating these can be. If your sample does not arrive within the maximum of 21 days specified by our chat team, please do reach out to us and we can arrange a replacement test kit to be sent to you free of charge and upgrade your testing to 48-hour priority testing. Donna Test My Allergy
My husband and I ordered a couples test from this company and they double-billed us. They have a chat feature on their business website so we immediately contacted them on it to get the extra charge refunded. At first, they acted like we didn't have an order. So, we gave them screenshots showing the order number and the price they charged. Then they said we had to email them for a refund. We emailed them and then they said it had to go to their finance department for a refund. We didn't have to jump through all those hoops for them to double charge us, so now we just want our money back. I left a comment on one of their ads on Facebook warning others to be careful purchasing anything from them. I wasn't ugly, but I stated the facts of how it has gone so far contacting them. How do you think they handled that? They blocked me on Facebook and that is all you need to know about them. I would strongly recommend not purchasing anything from them regardless of the sale they have going right now. We ended up spending more than what we would have saved and we are still dealing with them. Update 12/31/2023: We have not received a refund and I will update when we do. But, I would like to state, while we wait, that we did not order two couples tests since the company keeps saying that (in chat, in email, and now here). We had put one couples test in our cart, but we did not complete the purchase. We received more than one email from the company showing the 1 couples test in our cart, reminding us that it was there, and encouraging us to complete the purchase. It had a link in the email that we clicked and we completed the purchase. Upon completion, it showed we purchased 2 couples tests. I immediately used their chat feature to tell them what happened. During that conversation, I sent them the screenshot of the email (after they initially said we didn't purchase anything) and the screenshot of the completed order. At no time did I add anything else to the cart. I do not know if it was a glitch on their end or what happened, but we decided we wanted a full refund when the company first stated we didn't have an order at all and then kept persisting we ordered two tests when I know (and they know) what the email showed was in the cart. 1/4/2024: We received a full refund and we appreciate it very much. I am still blocked from them on Facebook and that is fine. The review stands here regardless. I gave them two stars now instead of just the one. Others need to know to be careful that what they think they are purchasing is what they actually purchase and what they are actually charged.
By Angela
Response from Test My Allergy· Dec 27, 2023
Hi Angela, thank you for your review. I would like to apologise for the experience you have had. We pride ourselves on our excellent customer service available 24/7, so we are sorry we missed the mark on this occasion. I have reached out via TrustPilot to request more information about your order to best assist you. Alternatively, please contact the team at [email protected] and our team will be more than happy to assist. EDIT: Thank you so much for responding to our request for more information. I have looked into your case and I can see you placed an order for 2x couples packages rather than 1x couples package. Our team offered a refund for the unwanted couples package and priority testing on the other samples. Our correspondence shows you contacted our team via email 22nd December after our offices had closed for the festive period. Our team reached out yesterday, after giving our staff 4 days off for the weekend and to enjoy the festive period with their families, and you have requested a full refund due to the time it took to receive a response. Your full refund was passed over to our accounts team to process today, and you were sent confirmation of this via email from me. We would kindly ask if you could please update your review to reflect that our company has processed your refund request within 2 business days of you contacting us, and to reflect the resolution. EDIT 5th January 2024: Thank you so much for updating your review to reflect how the team has assisted you. While the email you received about the item in your cart did only include one test, when the order was made, there were two in the cart. Our web team completed a full investigation into this to ensure our systems were not causing additional items to be added to the cart and the report has come back to confirm this was not an error with our website. If you have any questions, queries, or concerns, please do not hesitate to contact me at [email protected] and I will be more than happy to assist. Donna Customer Service Team
