Test My AllergyReviews of testmyallergy.com

Response from Test My Allergy· Apr 13, 2021

Thanks for reaching out Archie, We're dedicated to offering a high level of customer satisfaction, which is why each of our blood testing kits is sent with full tracking and our hair testing is an instant download, so there is no delay. Unfortunately you have not engaged with the Find Reviewer on Trustpilot, and we have no purchases from a Ju Larsen so we cannot help with this case as we do not believe this to be a genuine purchase. We take all feedback seriously and are committed to customer service. I can assure you we are a legitimate company - we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. Thanks, TMI Testing

Response from Test My Allergy· Feb 1, 2021

Thank you for getting in touch Susie, we have used Trustpilots 'Find Reviewer' feature in order for us to ascertain your order number and email. Once we can look into this, if it's a verified purchase, we can help you with your test. Thank you

Response from Test My Allergy· Feb 5, 2021

Hi Brian, we did reach out via TrustPilot to authenticate this advert, to prove you had purchased from our site, but you did not engage, unfortunately. I can see that the Customer Service team not only resent a test to you but also reconfirmed your tracking information to your email, which states it will be with you in Kentucky on the 8th. Unfortunately, I can see you sent your initial sample during the global pandemic, and over the Christmas period, which unfortunately did results in delayed post outside of our control, and we are very sorry you experienced this. I can see that the sample provided was less than half-filled, and as per the guidelines, we do need five full circles for accurate testing. We hope that when you have your completely free, resend results, that you would be kind to edit this review to talk about your experience again. Thank you.

Response from Test My Allergy· Apr 13, 2021

Thank you for reaching out KD, We wanted to reach out as we are committed to customer satisfaction. Firstly, we offer instant download on our hair tests, so there would not need to be a wait on sending us your sample. We also offer testing within 5-7 working days of when it is received, so we're unsure what happened with this sample and the Royal Mail, to stop it arriving within an acceptable time. I can assure you we are a legitimate company a, we test over 5,000 people every month and have a lot of amazing feedback and reviews where we have changed lives for the better as a result of the results provided. We are also the ONLY company that offers Test Facts on each test, so that you are fully aware of everything about this test, before you choose it. We are upfront, and honest, and are proud of the people we help. These can be found on the test you ordered. As explained, we have carried out every part of the testing, as requested by you, so we're sorry you have not left satisfied. Thank you, TMI Testing.

Response from Test My Allergy· Jan 26, 2021

We have reached out to Kennedy Reed to ascertain their order number, email address and purchase history so we can look into their account and comment. Our Livechat team work 24/7 so that you don't have to wait, and the answerphone service is available if all three phone agents are busy. Our social media is managed by our internal UK based team, so we cannot look into this until we have more details. Update - The sample has been received on the 21st, and as per our 5-7 day turnaround, I can see the results are due to be sent out on the 27th January, within the timescale we promise. We have also given a full refund following the postal delays that Kennedy received which were outside of our control. We hope that one receipt, Kennedy will remove/edit their review to highlight this. Update - Thank you for coming back Kennedy, we're glad you have the results. As explained over email, Royal Mail has nationally disabled their signed for system, and are signing for all parcels themselves to socially distance when they arrive at their central hub, not with the client, this will have given the skewed dates. We appreciate the understanding that postal and Royal Mail issues are out of our control.

Response from Test My Allergy· Jan 24, 2021

We have reached out to this person to find out their details so we can see what question was asked. Our trained 24/7 LiveChat team can help with many different things but when GDPR, privacy or advanced science, we do create a ticket for a reply from a trained individual. Update, Thank you for replying Jo, unfortunately, Trust Pilot is very limiting on what we are allowed to communicate with, hence why we reached out with the Find Reviewer feature which you did not engage with. Thank for updating your comments and for opening a dialogue with us, we have a LiveChat team available 24/7, and daytime email agents, so there should be no delays in getting your case resolved and your question answered.