Customer service
I wish I knew the name of the woman that took my call. She was a piece of work, had zero social skills, poor communication and honestly I don’t know where this company finds their employees. I had an issue with my sample but the woman couldn’t be bothered with my questions, constantly interrupting me mid word, condescending and rude. I also spoke with Shonika, she also was terrible. There was one woman that did help me and was amazing, I wish I knew her name cause she deserves acknowledgment. Don’t use this lab, it’s terrible. I rather pay more for Great Plains than give them one cent.
By Silvia
Response from Testing.com· Sep 13, 2022
Thank you for taking the time to share your feedback with us. I am disappointed to hear about your experience with their customer service. We strive for 100% satisfaction with each and every customer and I apologize that we fell short of this goal. If you would be able to provide me with the number and day you called so I can confirm with Access Medical and have them check their records to see who you spoke with that day. Once we determine who you spoke with we can submit a formal complaint to management.



