TescodirectReviews of tescodirect.com

I ORDERED 2 NOW TV GADGET'S ON TESCODIRECT. I PAID AND WAS GIVEN THE NEXT DAY'S DATE TO COLLECT. WHEN I TURNED UP AT 5pm - 2 HOURS AFTER TIME STATED , THEY COULD NOT FIND THE ORDER. I WAS TOLD IT 'MIGHT' BE IN THE NEXT DAY. I GOT IT SENT TO A LOCAL TESCO TO MY DAD AS IT WAS A PRESENT FOR HIM. TOLD HIM HE WOULD HAVE TO WAIT FOR HIS BIRTHDAY PRESENT. I GOT IT THE DAY AFTER HIS BIRTHDAY. I WAS INVITED BY TESCO TO GIVE A REVIEW. I GAVE AN HONEST REVIEW AND THEY REJECTED IT... THEY CAN'T WANT CUSTOMERS KNOWING THE TRUTH.

I purchased Tefal Actifry Black 1kg 268-4217 on Tesco Direct website for £109.00 in May 2016. The very next day I saw it at Tesco Handforth SK9 being sold for £89.00. I rang customer service and they agreed but they said that they do not do match price even though it is still the same company which is fair enough. I wrote a review on tesco direct highlighting the fact that I was overcharged so other people don't fall in the same trap. Tesco refused to publish my review because it does not fall within their guidelines. This means that Tesco cherry pick the reviews to publish and all the reviews on their website are not honest and true representation of their feedback. This is cheating. This is a disgrace. Will be contacting the fair trading standards.

Phoned Tesco direct to make sure that if I ordered something to be delivered for collection from their store that it would be there on time because we were on a tight time schedule, I was assured that if I placed the order within the next 8 hours that the item would be in store for collection by 3pm the following day. My husband went to the nominated store at 6pm on the day stated only to find that the item was not there, all the staff could say was that 'it had been delayed in transit' no apology. I then telephoned Tesco head office who said that nearly everyone had been informed of the delay but that they could see that I hadn't been informed, they offered a £5 good will payment, better than nothing but insufficient. Tesco is such a large company that they really don't care about little people like me but they forget that without the little people like me, their customers, they wouldn't exist

Tesco may as well team up with Fisher Price and create "My First Supermarket" because their 'service' is rapidly going downhill. On 25th April I ordered some heat logs and a bag of smokeless coal for a Holiday trip to a remote cottage in Scotland on Saturday 30th April, and with it being out of Winter Season the items were not available in my local Tesco store. I selected the 2 - 5 day delivery option at checkout, and needless to say it took them the full five days to get it to me, but that is fine because it did arrive on time (just) and was delivered on the Morning of the 30th, a few hours before I started the long drive to Scotland. The items (heavy) were delivered by two ladies in a hatchback car, no doubt the cheapskates at Tesco Direct are using a service like Hermes rather than their own vans, or a 'proper' carrier service like DHL or Fed Ex, however I had paid for a carrier delivery, not a pizza delivery service and I was not surprised given the method of transport, for the coal to turn up in a ripped bag with half of the contents missing. The delivery ladies were very apologetic but the item was damaged and had to be returned, and I was told it would be Tuesday before they could send a replacement. This is ludicrous, I was leaving for a Holiday, 400 miles away later that day, and needed to take the goods with me to use up there, but there was nothing they could do. So this is a company who can't even deliver something like a bag of Coal without damaging it, so it makes you wonder what state other, more delicate items would arrive in, and if they turn up broken don't expect Tesco Direct to resolve it in a timely manner. My advice, if you ever foolishly find yourself on the Tesco Direct website, then hit the back button and buy from a company who gives a damn. No doubt Tesco's plan to alienate its customers until the point where it has non of them left is almost complete.

I ordered from Tesco Direct and the delivery company they use is Arrow XL who are the pits.Even when I asked for help in getting my goods all I got was there is nothing we can do yet it was Tesco who took my money. Next time I will use a professional company to get specialised products from.Tesco Direct should stick grocery delevries.

I tried to order 4 items, and was promptly charged for them. Within 20 minutes I had three emails, saying each of three of my items were not in stock and that I'd be refunded. The next day I had an email and about 4 text messages saying my entire order (now just one item) had been canceled due to an "IT error". Naturally, I re-purchased the items elsewhere. Two days later I had several emails and text messages saying my item would be delivered on Saturday. Yes, the one that had been cancelled by them. I sent them a message saying I'd been told it was canceled and didn't want the item as I'd already ordered something different. It was delivered anyway. Still waiting to find out what will be done!!! Awful service. Do not use!!!

After ordering a bed bed for next day delivery late on a Thursday so delivery was for the Saturday, fair enough, and receiving e-mail to say it was on its way all day waiting , Was a no show. Phone up support on Monday morning, and was told there was a problem but could still have bed on Tuesday if still needed, there was no communication from them at all. Till i phoned Monday. was kind enough to refund the express delivery charge (joke). There review system is a joke. can only review the item you bought, and not aloud to review there service the provided. and all reviews are scrutinize before they are put on the web site. so any negative review about they service don`t get posted. (Even had a question-ire on the item and service received form tesco 2 days after ordering, bet no one got to read that. Due to still waiting on goods. Was not a good one)

Ordered for Friday, still no flowers. :-(