TescodirectReviews of tescodirect.com

I ordered a nowtv box from them last Friday and phoned today to see why it was still not dispatched. It turns out that if you pay 3 pounds it is held in abeyance until the last day before it is due and then dispatched for next day delivery. If I had paid 5.95 pounds it would have been dispatched the following morning by the same method as before. What a scam hold on to the item because you only paid half for exactly the same delivery

I asked for delivery on Thursday, so why did you think it was appropriate to deliver on Wednesday? As we weren't in we were worried someone else had stolen the TV as it'd apparently been signed for. Terrible logistics, I won't use Tesco again, because you use Yodel.

Promised delivery 5 times!,. 5 times last minute text received we cant delivery!! sat here no fridge as promised delivery today, 40 mins before hand a text to say there not coming! DO NOT BUY FROM THEM, I am off to argos to get a fridge TODAY!

My name is Jothis Sivanandan I ordered 4CBYCBK6C a television from tesco online on 19 th and got confirmation email that my order will be ready to collect on Monday 22by 3 pm and took day off from work and waited for Collection But I was even unable to track my order online when phone customer care they have no clue about what's happening I took my 11 hour shift day off (150£) to go and get it and arranged tv engineer to come and fix tv and connection paid £25 for them But till till today I have no idea what's happening with my order This was for my new house and for house warming Anyway this was my 1st purchase from tesco and last Jothis sivanandan 07445375254

ORDERED A BIKE ON THE 29/8/16 AND PAID TO CHOOSE MY OWN DELIVERY DATE WHICH WAS 1/8/16. SO MONDAY THE 1ST CAME AND I WAITED IN ALL DAY ONLY TO RECEIVE A TEXT EARLY EVENING TO SAY IT WOULD BE COMING THE FOLLOWING DAY DUE TO PROBLEMS . SO HERE I AM ON THE FOLLOWING DAY, SAT IN LIKE A D***HEAD THEN 4PM COMES ... TEXT ALERT ! YES U GUESSED IT , TESCO SAYING THE SAME THING AS THE DAY BEFORE. PHONED TESCO UP AND THEY SAID I JUST HAVE TO WAIT WHICH I WASN'T HAPPY ABOUT AND ASKED ABOUT A REFUND ON THE DELIVERY CHARGE. I WAS TOLD I WOULD HAVE TO WAIT UNTILL THE ITEM HAS BEEN DELIVERED , IF IT EVER DOES GET DELIVERED !! NEVER AGAIN WILL I BUY FROM TESCO DIRECT !!

The tesco direct website as at 23/07/16 listed product 304-8730 'Golds Gym 5kg Weight' as being sold at a discounted price of £6.50 (normally £10). As this seemed like a reasonable offer I proceeded to use the 'Please Check Stock in your Local Store' function to verify that the product was in stock. After making a special trip to the nearest Superstore I found plenty of stock but being sold at £10. I asked an assistant to verify the price and showed her the online webpage. She checked at the tills and stated the correct price is £10, after which I thanked her and left the store empty handed. This has been a complete waste of petrol and time for me and I do not think this is a satisfactory shopping experience. Nowhere on the product page did it state that this was an online offer only, and having a 'check local stock' option gives the impression that the prices are good in store as well. Sent an email to Tesco and they phoned me back later in the day to say sorry but that's just the way it is. No offer of a goodwill gesture such as allowing me to purchase the goods in store at the offer price. I could of course use the 'click and collect' function but they even charge for that nowadays if the order value is under £30 (unlike most other stores).

I had a plastic paddling pool delivered because I didn't want to go to the store. When it came it was broken and I suspect the driver knew this, he dumped it and drove off. I ended up having to go to the store to replace it which completely defeated the object. I was asked to review the order by Tesco but because it wasn't good they havnt published it. CRAP !!!!!!'

Having purchased furniture from Tesco Direct several years ago, we thought we would give them a go again. Big mistake!! We ordered 2 items of furniture (TV Stand & Tall cabinet). As soon as I unpacked the first item, it was clear that the quality had dropped dramatically since our last purchase. In addition to the poor (cheap) quality, the shelf on the TV stand had a deep scratch in it and a drawer runner on the cabinet was broken. We contacted Tesco Direct to be told that the furniture was dispatched by a third party, Furniture To Go, and we had to deal with them. This is unacceptable. I purchased the goods from Tesco and my 'contract' was with them! Tesco refused to deal with me and we were forced to deal with Furniture To Go. The lady at customer services was as helpful as she could be but we were sent 3 drawer runners all of which were the wrong size (despite me sending range name, model numbers and exact dimensions as per the instructions). To make matters worse, the replacement shelf they sent, turned out to be a back panel for a completely different unit. At the end of this fiasco, I demanded collection of the goods and a full refund, only to be told that after wasting a day erecting this rubbish, I now had to waste more time dismantling it. I also asked to be supplied with packaging but this was declined, so costs for packing these large items fell to me!! Lesson learnt. I'll never be buying from Tesco Direct or Furniture To Go again and you would be wise not to bother either!! Be warned !!