TescodirectReviews of tescodirect.com

I ordered 45 pounds worth of goods, drove there as it was expensive delivery, nearest pick up tesco is 20 mins, (my local is 5 mins away) (20 mins drive there so worth it for a £45 shop hey?) I arrive and over 60% of my order was unavailable and I've done a 40 min round trip for a lemon, some pesto and some prawns. I call support as frankly this is a ridiculous waste of my time and I can't believe I wasn't notified before arriving. I complain and they offer no discounts, no support, no apologies - nothing. So next time you order from tesco, expect 40% of you order to be there, and for them to give no notification that you're wasting your time going to collect food which isn't even there.

i ordered a Nintendo switch yesterday morning... its now 40 hours later and no dispatch... if i would have known it would have been this slow i would have picked it up from store.

Ordered for next day delivery (Click and Collect) and still not dispatched on day of delivery. Customer service says 'Out of Stock' though it is still listed for sale on Tesco Direct Website Obviously a waste of time!

Tesco, Tesco Direct, Lakeland Furniture & Parcelforce Worldwide, your lack of customer service and disgraceful handling of my situation has forced me to bring my issue into the public for all customers to see. I have placed an order for some bar stools on 21st December 2017. I received confirmation of dispatch on 22nd to say it will be available to collect on 28th December. Having been in to the store and calling the customer service number numerous times, we are still waiting on this product. The story keeps changing, first it was misplaced as tracking says it is at Tesco Central Warehouse. The story then moved onto saying that Lakeland have no idea where it went but it was dispatched. Parcel force are accepting no liability either saying that it has simply gone missing. The order was replaced and still didn't arrive by the promised date of 3rd January 2018. I then called again and was finally offered a full refund, or to wait for it to become available again as it was now out of stock. After waiting so long, we though we'd give the benefit of the doubt and wait til the 17th January. I have now been in store today and it still isn't there. The blame is being passed between Tesco Direct, Lakeland and Parcel force, however none of this is my concern, as my concern is when I will receive the product as we have now been waiting a month. I have stated that at this point I expect the product to be express delivered to my house at first available time, to which Tesco can promise nothing of the sort and will only offer refund or to carry on waiting but nothing in the form of resolving the issue or compensation for inconvenience. This is unacceptable from such large companies as Tesco, Lakeland and Parcel Force. Throughout the process i have been promised that customer service individuals will follow the order through personally and ensure it is rectified. This still hasn't been done from my point of view as I am still waiting. To all users of Tesco Direct, please be aware that most of what they are selling is via a third party partner, and Tesco will accept no liability, as well as do nothing to help. The partners themselves will not help either, as the order is placed through Tesco. They will always happily take the payment from you, hold on to it, make you wait, then offer the refund but nothing else. #Longtermloyalcustomers #Disappointed #Robbedindaylight #Refundservicesnotcustomerservices #passthebook #callcentrerobots #falsepromises #shouldofwentsainsburys #everylittledoesnthelp #fuming

I have never come across such systemic incompetence with any company. If I could give it no stars I would. They lost one of my items in transit and didn't tell me about it - in the meantime the relevant item had gone out of stock (again, they did not tell me about this). I wanted to return the other item (because it was meant to match the item that was lost); they told me to take it to the nearest Tesco superstore, at which point the superstore refused to take it (the item was a chest of drawers, taking it to the nearest Tesco was not a short or convenient trip when you live in London without a car). When I did manage to return the item, it took 3 phone calls to be refunded. I will never use Tescodirect again.

They refuse to publish my review as it 'doesn't meet guidelines'. This was my review.. "This item us pretty hard to use and because of that it's quite dangerous. The thing that is suppose to grab on to the food as you slice is does not work so well as the spikes are plastic, so the only way to slice your food is by hand... and that's where I made my mistake, I cut myself really bad trying to do it by hand. If you can make this work then that's great. It just did not work out for me unfortunately." What?! I've not swore, I've kept it civil and gave an honest opinion. Tesco Direct have just lost my trust.

Regarding about an £250 shredder that I bought and it was faulty within 2 weeks I contacted Tesco Direct they told me to get in touch with the party that was using Tesco's platform called Cleverboxes . When I sent the item off to Cleverboxes I got the worst ever experience in 20 years shopping online !! Over a month later I'm still trying to get my refund while Cleverboxes are taking no responsibility atall by deliberately putting obstacles so that they don't have to refund my hard earned money !! I am so disappointed and disgusted with this ongoing shenanigans between Tesco Direct and especially Cleverboxes as no-one is taking responsibility !! If this was Amazon I would have never had this problem even if it was an third party seller as Amazon still honour their refund and an excellent returns policy ! Cleverboxes are definitely not so 'Clever' !!

I ordered a washing machine from them in 2017 as I needed one with home delivery. The delivery time Tescodirect suggested was to be within 7 days. It actually took 4 weeks!!!! No explanation or apology from Tesco. Truly dreadful!