Terra's KitchenReviews of terraskitchen.com

Customer Service, packaging and convenience are top notch. However, I've been less than impressed with the recipes. They have been bland and not meals that I would consider for repeats.

I have tried 3 other meal services but this is my favorite. I like how easy it is to customize each weekly order, I really like that it uses ALOT less packaging than the other services due to the returnable cooler, and I love that ingredients are pre-chopped as it saves me a lot of prep time. Yummy food too!

I am a few weeks into Terra's Kitchen after trying two other meal delivery companies and drowning in their packaging. Shame on all the those other companies out there who haven't adopted similar packaging/delivery/retrieval systems and burdening their customers with cardboard boxes to recycle and local landfills with their ice packs and insulation. With Terra's Kitchen, all I am left to recycle is #1 plastic containers. The cooler is picked up from my doorstep the next day. Terra's Kitchen also preps/chops the ingredients so all I have to do is combine and cook. Dinner is served 30 min later. That was just the prep time the other companies recipes required! I am happy to pay extra for Terra's prep and thoughtfully designed re-usable cooler and blue ice bricks. Bravo Terra's Kitchen!!!

I just adore Terra's Kitchen!! We have been enjoying your service for well over a year and I can't imagine life without you. With 2 little kids, these healthy meals make everyone happy and they are so easy to make. My husband and I both love how easy it is to grab one of your salads and run out the door to work in the morning. I also love that you keep it creative and change up your menu. I can't say enough about the positive impact you have had on our daily life. Keep rocking it!!! xoxo - The Keegans

I have filed a complaint with the BBB on August 2, 2018 and they have been contacted multiple times by the BBB but have not responded. The case is currently still open, however, as I don't see they are looking to resolve this I feel it is important that I share this with others. This complaint was filed on June 22, 2018 with the customer service department. Dear Terra's Kitchen Customer Service, I am a new customer to Terra's Kitchen and received my first box yesterday 06/21/2018. After bringing the vessel in onto my kitchen counter, removing the contents and placing the vessel outside. My husband and I noticed a few hours later that the bottom of the box itself had scratched my granite counter top. We went back outside to look at the bottom of the box and because of it's constant use and how the refrigerator box is put together the cardboard had worn away to show these metal pieces that were specifically placed there to hold the box together that was responsible for scratching my counter. I have attached pictures for your reference. We also have an HD in home security camera that shows the entire day and how the vessel was brought into the house, removed from the house, following with us realizing our counters were now scratched that shows we did nothing but bring the vessel in it sat on the counter. I will also provide that video as well but it is 6 GB and cannot be sent via email. I am in absolute shock and cannot believe this has happened, but I do expect compensation to fix my counter tops because the vessel itself is responsible for destroying my counter tops when we did nothing but exactly what every youtube video and Terra's Kitchen video shows on how to handle the vessel itself. Please call or email me at your earliest convenience to rectify this matter. Additionally, I did call the customer service number on the box as well yesterday but have received no response. I have attached the photos below for your review and as stated can also provide the full day's video evidence. Regards After placing that email to Terra's Kitchen I received a follow up email that my information has been forwarded along to their management team. A week later I received a call from Megan Pollard, the Director of Partner Relations that she would work to get this fixed. I since have emailed her multiple times for a course of action and follow up but have not heard from her since. My expensive counter tops are still scratched because of Terra's Kitchen.

I was very hopeful about Terra's Kitchen but ultimately disappointed with the health quality of the food. On the website it says "Terra’s Kitchen believes in sourcing clean, sustainable ingredients that follow the principles of the Mediterranean lifestyle. We source products that are antibiotic- and hormone-free, as well as non-GMO and organic, when possible." I subscribed based on that information but found it to be untrue when the meals arrived week after week. It was never clear that any of the fresh ingredients were organic or clean in any other way and the packaged ingredients they included certainly were not (just mass market name brand condiments, etc.) which felt off-brand and did not inspire confidence in the quality of the food I was serving my family and especially my children. In addition, the recipes often called for ingredients like canola oil which is probably the most unhealthy of all oils they could have chosen?!? I figured they're just trying to make the most money by skimping on the quality of the ingredients they provide but couldn't they at least educate their customers by suggesting healthier choices in our home pantries? It's such a shame because this service has such potential and the logistics of ordering and the packaging of the meals was great. Perhaps they need some well informed nutritionists to help make their meals into truly clean and healthy food. Or a more affordable level of service for those who just want tasty food that checks the boxes for a certain "diet" like paleo or gluten free; and a second tier more expensive service for those that also care about superior quality of ingredients.

I LOVE Terra's Kitchen. They add new recipes every week, and everything I've tried has been simple, healthy, and delicious. I appreciate the company's dedication to ethically sourced food and environmentally friendly packaging. While the meals can be a little pricey, compared to going out or ordering in, they are saving us money, and what you're paying for is quality ingredients and tons of saved time. For our family, it's definitely worth it. Plus I no longer have to spend tons of time meal-planning or figuring out what to buy from the grocery store. We now just get our breakfast and lunch staples and have a constantly changing set of dinner recipes from TK.

Are they all robots? Have never gotten a personalized answer -- just the robot -- regarding a screwed up delivery. While I think the delivery issue is all on FedEx's head, and I appreciate the eventual robotic answer and the credit, it should be noted that the competition has living breathing and responding humans at 9 pm when you finally know your delivery has been screwed up.