Terra KaffeReviews of terrakaffe.com

I strongly don’t recommend buying this ridiculous machine. It’s more like a toy and will only cause headaches. In the morning—right when you want your coffee and don’t have time to deal with endless issues—it will help you start your day with nothing but negative energy. When you try to contact customer support to solve the problems, all they can say is “sorry.” So, you should only buy it if you’re intentionally looking to hurt yourself.

Worst crema coffee machine ever made. The first one went out just after warranty sent it back for repairs 185.00. That one broke. Bought a refurbished at the reduced price of 400 dollars. It broke after 6 months unrepairable. This is all after literally dozens and dozens of service phone calls. They can’t even repair their own machines. The machine has so many issues it’s hard to actually explain them all. It’s unreal how bad this product is. DO NOT BUY ONE.

⚠️ Negative Review for Terra Kaffe TK-01 Title: Faulty Machine, Stonewalled by Leadership, and Forced to Pay for Defects I bought a Terra Kaffe TK-01 and expected a premium product. Instead, I got a machine that was poorly built, failed early, and left me battling with customer support for months. The brew unit seized up, and when I attempted to remove it, the entire internal assembly fell apart in my hands. Instead of acknowledging this as a clear manufacturing defect, Terra Kaffe made me pay $180 for an out-of-warranty repair. I had extensive communication with Cate Marques, the company’s Chief Experience Officer. Unfortunately, rather than listening or trying to find a fair resolution, she stonewalled me at every step. From my experience, she showed no interest in taking my situation seriously — at least not from a positive or supportive perspective. This has nothing to do with “protocols” or “policies.” It’s about a company knowingly pushing out cheaply made machines and then making customers foot the bill when they fail. Meanwhile, Terra Kaffe continues to plow ahead with new product launches instead of standing behind their first machine and fixing their mistakes. ⚠️ Bottom line: My TK-01 was a $1,000+ lesson in how not to buy a coffee machine. The build quality is fragile, the support is dismissive, and leadership is unresponsive. Don’t make the same mistake — go with a trusted brand like Jura, De’Longhi, or Breville instead.

Awful product and customer service. DO NOT BUY FROM THEM! Originally I shipped my black TK-01 machine for repairs back in May after it broke after only a year. They shipped me back a machine that was scratched, dirty, and had missing parts. Eduardo is the customer service representative emailing me back and forth. After I consistently followed up, they offered me a refund and to send me a different black TK-01 machine. I then received the shipping receipt and saw it was a white machine, so I emailed them and told them to correct it before they shipped it out. Eduardo said he would. Then the white machine showed up. Eduardo apologized and said they would correct it again. I then got ANOTHER WHITE MACHINE shipping receipt that it was on the way. We’ve now been playing tag back and forth with them asking me to ship machines back. Meanwhile, I have no coffee machine to use for months. Ive resulted to messaging the CXO on LinkedIn as well as board members. As a company, why not at this point just ship someone a new black TK-02, say sorry, and be done with it. Unbelievable.

First off, i’m not one to leave a review ever but my experience has been so frustrating that I needed to share. My customer service agent Eduardo has been trying his best, but i’m extremely disappointed with the product and company. I got this machine as a gift in 2021 and have loved it. However, i started having issues with it a few months ago and it’s been nothing but downhill since. I sent it in for repair once already, only for it to be broken again just a few months later. I’m now told they can no longer service my machine, and i have to buy a refurbished one. i had to push to even get $50 taken off that price. I asked for expedited shipping as it’s now been a month (after going back and fourth for weeks trying to find a fix) and they aren’t doing that either. For the cost of this product, it’s not worth it. please do better.

We purchased the terra kaffee tk-02 brand new and really enjoyed it, until we had a malfunction with the milk frother. We contacted customer services and were able to get it shipped to terra kaffee for repairs. It took about 2 weeks until we got our machine back completely broken. Parts were not completely put in, leaving gaps in places where no gaps were previously. The machine didn't work at al now, didn't make coffee or even hot water. We contacted customer service again and their solution was to send us a refurbished machine. I'm sorry, but if I wanted a second hand product I would have bought a second hand product. We did not agree to this "solution" and are still waiting for a response. It's been 3 weeks going onto 4 weeks. Really disappointed on how they manage customer services.

I don’t normally write reviews, but this experience warrants a serious warning to potential buyers: beware of hidden mold and the health risk this machine poses. We discovered mold growing inside the unit, in an area you wouldn’t normally think to check—underneath the right door where the grinder and brewer sit. This is not just gross—it’s a serious health hazard. When we contacted the company, their response was dismissive and insulting: “You just need to clean it and make adjustments.” Let me be clear: this is a design flaw, not user error. I’ve owned several machines over the years and none of them have ever been this unsanitary or this poorly engineered when it comes to internal airflow, drainage, and cleaning access. If you already own this machine, I strongly urge you to open the right-side compartment and remove the grinder/brewer housing—look underneath. You may be shocked. If you’re considering buying this product, save yourself the frustration and the risk- DON’T!!!

This is very frustrating I have to write a review to get anything done. I have had my to-2 for three months now. It only worked for 2 months. I worked with Eduardo and the customer service was garbage before him and when he worked with me. After we identified it needed repair he said he would be sending me a box to return it. It’s been over a month now and I still haven’t received the box. I would rather return it and get my money back at this point. I recommended this to two others and am regretting it. They made me look bad.