Championship Tennis ToursReviews of tennistours.com

My name is Natalia Tchorny. I am writing about my recent experience with the Championship Tennis Tours costumer service. In August 2020 I ordered ticket to Wimbledon 2021 through this company. I paid the full price and got confirmation of my order and payment. At this point the service was excellent. This ticket is a present for my husband’s 60th birthday Unfortunately, he was recently diagnosed with gastric adenocarcinoma which has an extremely poor prognosis.We will therefore be unable to travel to the tournament.Since April 2021 I have been appealing to customer service and Mike Bernstein, president of this company and to Chris Bumford, VP of Operations. I have called customer service several times and sent messages as well with no reply. When I ordered this ticket I paid service fees and now I am unable to resolve this problem. I would appreciate your help in dealing with this unfortunate situation

My experience of CTT is quite different to other reviewers. Like may other customers who bought tickets to the 2020 US Open, I chose to have the costs of the ticket I had purchased refunded. This arrangement was settled in June last year, and I'm still waiting for my refund. Edited after response from CTT: This is incorrect. I repeatedly emailed CTT indicating that I was ONLY interested in a refund as international travel was no longer possible for the foreseeable future. They stopped answering my emails earlier this year, and I needed to get my money back through my bank’s MasterCard disputes process. Further edited after further response from CTT: No, it’s not complicated, Mike. I was given the option of a refund by CTT in June last year. I took this option. No refund was forthcoming. I’m not interested in doing further business with your company. IT’S NOT COMPLICATED.