Frustrating warranty claim process but they honored the warranty in the end.
**Update: After a long back and forth process they finally approved my warranty claim. Even though the process was very frustrating I am glad it was finally approved. I will be ordering my replacement mattress early next week and will only have to pay shipping/delivery. They don't stand by there warranty they just give you the run around. I sent info and they denied saying the sag didn't meet the requirements. I provided an additional photo closer to my side of the bed and then they said it was stain related. Then I sent follow up photos proving the only thing I could have seen as a stain was a shadow. Now then they wanted a video. It's been round and round with them and honestly it feels very ingenious and like they have no intention of fulfilling warranties. It's been very frustrating to say the least.
By Jon H.