Tempur-PedicReviews of tempurpedic.com

I haven’t even slept in the bed yet but I can tell you my experience thus far is not worth the price tag. I purchased a mattress and base. I just received an email that mattress is ready for delivery but the base hasn’t even shipped yet. Really? I tried the Chat Now method and spoke to someone whom I can only gather is in sales. It appears they are quick to answer when they think you are buying. No help because they can’t access order info. So, I’ve been on hold for exactly an hour and half. The customer service is definitely not worth the price tag!! I mean how are they spending all that money in? It sure as hell isn’t invested in their customer service experience.

I wouldn't even give them one star but had to so I could write a review. Don't call customer service because no one answers the phone. Robo voice says 90 minute or 120 minute wait period depending on which number you call. I send the email option from the website and no one has responded to those either. I've sent 3... Don't buy this bed. It caves in. You may not ever get it replaced.

I ordered pillows during Black Friday event. They shipped two, sent me an email 6 weeks later that the others were being shipped, never got a tracking number, and then they said delivered. I never received them. Spent hours, as in about 24, trying to get this resolved. finally got someone on the phone who said they have not shipped, and reordered them to be shipped two weeks ago. Still haven't gotten them. Been charged in full for one month. I have now been on hold for 1 hour 45 minutes. Can't understand this. Someone needs to answer the phone.

I am stilled owed a refund from a mattress exchange in November. I have called several times and was told the refund had been processed. I have currently been on hold for over an hour. TERRIBLE CUSTOMER SERVICE I WISH I HAD NEVER PURCHASED AN EXPENSIVE MATTRESS FROM THEM!!!!!!!

Waited for an hour and 30 mins on the phone and cant get a hold of anyone. Deceitful company! ZERO help for their mistake. DO NOT buy from them

There is no customer service! I have called three times today and finally hung up each time after being on hold 30 minutes, 45 minutes and one hour!!! I have left several email requests and have not responded to one response. They only shipped half of my bedding order and I paid for the entire order. I am going to cancel the entire payment through AMEX and put the onus on them to resolve. I am DONE trying to contact them. Truly an unexplainable anomaly when you have a company that provides a top notch product line and literally has the worst customer service organization I have ever encountered!

The WORST customer service. I have been trying to get someone on the phone. Waiting 3 hrs..on hold no one picks up to help. This is the 3rd time I have called. They were supposed to ship my mattresses to do an exchange they sent it to the wrong address. No one will help me. This is a nightmare.

I feel a bit validated after seeing these recent reviews to Tempur Pedic bc, not only have I been dealing with long wait times on hold ( yesterday was an hour till I gave up), today on hold for 30 minutes then inexplicably I was disconnected, was excited to see they were calling back immediately, only to be directed through the automation, back on hold now, again, for 35 minutes After 5 years, the adjustable base frame broke. Literally, the welding of a cross strut broke from the frame. Covered under warranty. Broken base was to be collected and simultaneously, the new base would be delivered. That was in late October/early November. Bc I couldn’t sleep on a lopsided bed a friend helped me collapse the entire frame to the floor so at least I could sleep flat. The problem is tripping over the legs that are now splayed out in my walking path. Hazardous and painful to say the least. The items that had been stored under my bed have no where else to go except stacked up against the wall in my bedroom. There is little doubt, that This pervasively poor customer service is from the top- down, known and orchestrated. With more push back from us, the consumers, perhaps those making decisions at the top will not only take heed, but quickly bolster their customer service oriented teams, to assist with adequate and reasonable fulfillment of the satisfaction they let customers believe they will have if they choose the Tempur pedic brand. I will not ever buy from this company again, unless I hear of signs any changes in owners/management.