Tempo by Home ChefReviews of tempomeals.com

I used Home Chef/Tempo for a couple of weeks. Last week I order in their app. They double shipped food to my home, one for the old email another for the new. I then attempt to skip two weeks for travel and they send food from the old address. They wouldn't refund. Dropped them immediately. Beware!

I sent an email to Tempo regarding the fact that i skipped the next delivery, however, my credit card was charged anyway ! but i did not get a reply!! So i called the Tempo Home Chef customer service number 872-241-1287 and tried to have a conversation with Andrea the customer service rep but what she said was completely rote! After a few minutes of unsuccessful communication i requested to speak with a supervisor - she responded by telling me, the customer, that my reason for requesting a supervisor was NOT LEGITIMATE.?! After i heard her say that to me i basically demanded (no foul language) to speak to a supervisor and then she hung up on me! I am beyond frustrated. I RECOMMEND THAT EVERYONE STAY FAR AWAY FROM THIS SCAMMING COMPANY.

If I could give it a negative star, I would. On a positive note, the food is actually pretty good; I'll give them that. However, the cancellation/account policy is trash. I literally saved a transcript from them that explicitly stated that "pause" and "cancel" mean the same thing. Ive been out of school a while, but I assumed a paused is temporary, and a cancellation is permenant. Now, I find myself going back and forth with my bank, had to cancel and reorder a new debit card, and have to call customer service to get a stop payment just in case I havent done my due diligence, which I have. My advise, let people choose your service, dont participate in deceptive practices/loose wordplay because even if you have a good product, I wont deal with you.

I cancelled this last week on their Website before the deadline and yet they sent six meals rather than four which was what I did for the two prior weeks. The quality of the food is atrocious nothing more than cheap TV dinners overpriced. I called customer service today when I was notified of delivery. Not to mention that last week one of the gel packs had broken and that gel was all over the lousy meals.

I spoke with Customer Service who assured me my account was canceled. I then was billed causing me additional bank charges and they will not correct their error even when I provided screen shots of their error. Don't store payment information on their website. Homechef, Temopo, etc. all the same company.

I ordered my first week food and it never arrived. It was in transit for 2 days then the tracking said “returned to vehicle facility after 11:30 pm on the 3rd day. I’m done! I Cancelled subscription before I even received my first delivery. Don’t want 3 day old food. And they never notified me. I had to check the tracking to find out it wasn’t coming.

We placed an order with Tempo about six days ago. They promptly withdrew payment from our account, and we heard absolutely nothing from them—no shipping delay alerts, no heads-up—until literally hours before the box was supposed to be on our doorstep. At the final hour, they abruptly canceled the order. No refund (origionally $208.0) has been issued yet. People use meal services because they are counting on that food to plan their week. Waiting until the day of scheduled delivery to cancel leaves you completely stranded with no time to order from a reliable alternative. Taking money immediately and then pulling the plug at the very last minute with no automatic refund is unacceptable business practice. Will not be using them again.

Stay away from this company. They are unscrupulous, have sneaky sign up and automatic subscription triggers. You may think you're dealing with Kroger, but you're not and this service's customer support will stonewall you like there's no tomorrow, forcing you to contact your bank, your credit card company, Kroger, your State attorney general, and/or the Federal Trade Commission for any possible relief. I was sent meals that I did not order including products that contain foodstuffs that I'm extremely allergic to. The best they could offer was a 50% coupon on future orders Puh-lease... Kroger doesn't need an affiliate headache with a bad actor like this.