Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
439 reviews
TelephoneKenya.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2008, TelephoneKenya.com is a website dedicated to help Kenyan people living abroad keep a close relationship with their loved ones back home in Kenya. The services TelephoneKenya.com offers range from voice credit and monthly plans to mobile recharges.For more info, visit:Calling RatesHow to CallCreate New AccountHelp Center
TelephoneKenya.com (telephonekenya.com) has 439 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 60 reviews with 3 stars · Clear filters
I am unable to change my password I have been trying to add money to my account and the only option has been through the app which is expensive I am also unable to find more details about the eSIM data plans and I expect to need to get service as soon as possible
By Rajna A.
Response from TelephoneKenya.com· Apr 15, 2025
Hello, We are sorry to hear you experienced issues. Our Support Team will be in touch for further assistance. Your TelephoneKenya Team
Please let me know why my conversation got disconnected 3 times in a,span of 15 minutes.Is there a new rule that one cannot talk continously? That was annoying. But the line was clear.
By Bosco N M.
Response from TelephoneKenya.com· Apr 16, 2024
Hello, Thank you for your feedback. If the problem persists, we advise you to contact our Customer Support team. They’ll be able to assist you best. Also, if you own a smartphone with an Internet connection, you can download our app called KeepCalling. It is available for iOS and Android devices and enables you to make calls easily and fast, by using your phone contacts. Your TelephoneKenya team
It used to be easy logging into my account and reloading calling minutes, but apparently not any more. It was quite a task yesterday
By John K.
Response from TelephoneKenya.com· Mar 28, 2023
Hello, First of all, we have great news for you! Because you've placed many orders on our website in the past, you now have 1,913 Thank You points in your account, that can be converted into $19.13 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. Also, please let us know what you found difficult when placing a Voice Credit order. Either by replying to this review or by contacting our Customer Support. Your TelephoneKenya team
The cost of minutes is too expensive
By SamsonO
Response from TelephoneKenya.com· Jan 25, 2023
Hello, Our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please follow our Facebook page to find out when such offers are available. For the best value for money, you can choose a Monthly Plan which will offer you a lower rate/minute. Kenya 180 offers 180 minutes to landlines and mobiles in Kenya for only $19.99/month (11.1¢/min), while Kenya 500 offers 500 minutes to any number in Kenya for $49.99/month (10¢/min). We are also currently hosting a promotion which will give you a $3 discount on the first month of use for either Monthly Plan. Your TelephoneKenya team
Sometimes the other person finds it difficult to hear me from my end! as that happens it consumes my credit.
By lilian L.
Response from TelephoneKenya.com· Aug 11, 2022
Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team
Good sound quality. Works well, and I am figuring out how best to maximize my efforts
By Corey K. C.
Response from TelephoneKenya.com· May 13, 2022
Hello, Thank you for your feedback! However, your rating seems to contradict your comment. Three stars mean you are having some problems with our service. Did you perhaps mean to give 5 stars? The service that gives you the best value for money is the Monthly Plan. It offers you a set number of minutes per month at a lower rate/minute and is automatically renewed every 30 days. We have two types of Monthly Plans: Kenya 180, which gives you 180 minutes to any number in Kenya for $19.99/month (11.19.4¢/min), and Kenya 500, which offers you 500 minutes to any number in Kenya for $49.99/month (10¢/min). In fact, we are running a Monthly Plan promotion right now: you get $3 off the first month of using any of these Monthly Plans. Your TelephoneKenya team
Not easy to figure out why a transaction failed. When are pending charges on a card canceled if transaction failed >24 hours?
By Mama P.
Response from TelephoneKenya.com· Dec 21, 2021
Dear customer, We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. Indeed a top up can fail for various reasons, but for sure the pending charges will be unblocked by the issuing bank in a few bussiness days. TelephoneKenya.com
Their website is always acting up. Cant log in and buy minutes. Calls break midway. Lots of issues to fix .
By stevoh M.
Response from TelephoneKenya.com· Sep 27, 2021
Hello, First of all, we have great news for you! Because you've placed many orders on our website in the past, you now have 7,266 Thank You points in your account, that can be converted into $72.66 worth of Voice Credit for free international call.s All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. In order to make sure you never run out of credit, you can activate the Auto Recharge feature available in your account Dashboard. Your Voice Credit balance will be automatically recharged with the amount of your choice once your credit goes below $5. Or you can choose a Monthly Plan that offers you a large amount of minutes for a lower rate. Kenya 180 offers 180 minutes for only $19.99/month (11.1¢/min) and Kenya 500 offers 500 minutes for $49.99/month (10¢/min). Monthly Plans are also renewed automatically and you can even purchase them in advance if you run out of minutes before their renewal date. We are actually running a promotion at the moment. You get $3 OFF your first month of using a Monthly Plan. If you own a smartphone with an Internet connection, you can download our app called KeepCalling. It is available for iOS and Android devices and enables you to make calls easily and fast, by using your phone contacts. If the problems persists, we advise you to contact our Customer Support team. They’ll be able to assist you best. Your TelephoneKenya team
