TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.com· Dec 3, 2018

Hi Irene, Last week we had indeed a lower quality due to some technical issues on the part of one of our carriers. But the quality is back to normal now. Whenever you encounter problematic calls, please star rate that call to adjust your routing. The feature is available in your account, under the Activity tab. Thank you for your understanding!

Response from TelephoneKenya.com· Nov 12, 2018

Hi Victor, Please follow these steps to make it work. -Check your Internet connection / speed. The app does not work properly if Internet is slow, since it cannot connect you to our servers. -Make sure you have the latest app version installed on your device. If not, please delete it and reinstall it for free. -Make sure you do not have any VoIP restrictions from your Internet provider. Please tell us how it works!

Response from TelephoneKenya.com· Nov 12, 2018

Hi Irene, The rates reflect the costs of the global market in relation with the high quality we pay for. So, these are the best rates that we have at this time to be able to provide a good quality and connection for his calls. -The credit does not expire - There are no hidden fees - Subscribers to the spam-free Newsletter receive updates hen prices drop - Frequent giveaways on Facebook: https://www.facebook.com/telephonekenya/ - 1000 Thank You points in one's account can be converted into $10 Voice Credit for free calls. You currently have 849. - NEW offers by email coming soon if you subscribe to the Newsletter (few per year, 99% offers) Keep in touch, and thank you for being with us!

Response from TelephoneKenya.com· Aug 13, 2018

Hi Jay, Someone in our Support team has sent you an email with some suggestions to better your experience with us. It is in your Inbox. Tell us how it goes! Thank you!

Response from TelephoneKenya.com· May 22, 2018

Hi Tom, Since you're using the app, most probably the cause is the low speed of your Internet connection around that time. You can ask the provider about it, as well as try the following. Make sure: -you have the latest app version installed on your device. -you do not have any VoIP restrictions from your Internet provider. -your Internet connection is not very slow and thus cannot connect you to our servers. Also, when necessary, you can use an access number in your area or your proximity that requires no WiFi or cellular data: https://telephonekenya.com/access_numbers?country=United+States&state=California Keep in touch!

Response from TelephoneKenya.com· Apr 10, 2018

Hi Martin, Thank you for being with us and for your honest feedback! Just needed to let you know that prices are directly connected with calling quality in the Telecom industry. So, basically, if you're calling without using an app or Internet connection, an access number needs a clean strong route. Costs to keep a good one active are not small for Kenya. As soon as these costs drop, we automatically drop the rates, and we have always let customers know about it by email if they are subscribed to the spam-free newsletter. There are also ways to save with TelephoneKenya.com: -For example, you've got 350 Thank You points in your account. When you reach 1000, you can automatically convert them into $10 Voice Credit for free calls. The loyalty points add automatically for every purchase on TelephoneKenya.com. -Regular giveaways on Facebook: https://www.facebook.com/telephonekenya/ - Offers by email, which you probably already receive. Thank you for your understanding!

Response from TelephoneKenya.com· Feb 22, 2018

Hi Kelly, Good news first! You have managed to collect 1,000 Thank You points in your online account. Please log in and Covert them into $10 Voice Credit that never expires. You can use the balance any time. Related to the connection issues you had in the past... Please consider that there may routing issues we can fix as soon as we know about them. So, any time you experience any inconveniences of the kind in the future, please get in touch with our Support team to fix that immediately or star rate your calls to notify us about that. Also, you can win prizes or benefit of giveaways on Facebook. You are welcome in the Kenyan online community: https://www.facebook.com/telephonekenya/ Thank you!

Response from TelephoneKenya.com· Feb 5, 2018

Hi Emk, Thank you for letting us know about it! We have initiated an investigation, and will contact you back by email or phone for details. Let's see if this is not a temporary issue with the number. Keep in touch. Thank you!