TeleDirect Call CentersReviews of teledirect.com

Outstanding service and an incredible team. We needed an after-hours call center that could represent our company professionally, and they have exceeded every expectation. Their agents are courteous, well-trained, and make our customers feel taken care of, even outside normal business hours. Setup was seamless, communication has been excellent, and they've become a valuable extension of our business. If you're looking for a dependable answering service that truly cares about quality, this is the company to choose.

Kat and the TeleDirect team have been wonderful to work with. They are always responsive and willing to help resolve any issues in a timely manner. We have valued our partnership for over 17 years and continue to rely on their support as we conduct and grow our business.

We have worked with TeleDirect for over 20 years. They handle all of our reservations calls that come in 24/7. They are a great company to work with!

We have been using Teledirect as our back up call center for over 3 years now. Their team does an amazing job handling calls with our clients and potential clients. Highly recommend!

I've been working closely with Loise for the last several months. She has been a FANTASTIC partner - always quick to respond and goes above and beyond for our needs. Highly recommend working with her and Teledirect! Thanks for all you do!

We've used Teledirect for a couple different businesses. They do good work. Like any business relationship, sometimes there are glitches to work out. The manager assigned to my accounts, Claudia Jasso, provides personalized service and accountability that is truly above and beyond, always helping me to address concerns or new workflows with rapid email communication / troubleshooting and quick turnaround in implementation. I feel grateful to have her on my side.

Complete Waste of Time and Money - Do Not Recommend As a professional who has worked in the service business my entire life, I can say with confidence that the way Teledirect handled my account was completely unacceptable. This is a company that does not prioritize customer communication and seems perfectly willing to let you fail and then blame you for it. We signed up for their service with the explicit goal of testing it over a 30-day window. Despite confirming this numerous times, Teledirec's service used up all of our minutes—a total of $1700 USD—in just a single day. The minutes were distributed across a number of their callers, which was not the intended use case we had discussed. When I raised this serious issue with them, their response was to simply tell me I should have "read the terms and conditions." This is a profoundly disappointing way to deal with a client, especially after a clear miscommunication on their end. It shows a fundamental lack of respect for the customer and an unwillingness to take responsibility for providing a service that was not explained correctly. I rarely, if ever, write negative reviews, but this experience deserved one. I would strongly advise anyone considering Teledirec to look elsewhere.

We have been dealing with this company for years! Our portfolio is very complicated with numerous properties and different contacts and parameters for each. In spite of the complications, service has been really good. Representatives are adept at screening calls, following the correct protocol, and determining what is really an emergency. The only hiccup recently is that sometimes an open ticket gets seen by another rep literally while I'm on the phone with the first rep, requiring duplication of calls. This is particularly annoying in the middle of the night.