TelechargeReviews of telecharge.com

Tried to use the site for booking tickets for a musical where Telecharge is the official reseller. The site is very hard to use. You get logged out all the time, and when you try to complete a purchase it just gives off a 500 error (from inspecting what's going on). Tried 4 times before giving up entirely.

Truly one of the worst ticket buying experiences I have ever had. The website is impenetrable--after 4 password resets failed to work, I gave up and waited for an hour to talk with someone on the phone. The scripted conversation on the phone was unpleasant but I understand why--these agents know how frustrated the callers are from dealing with Telecharge online.

i HAVE TRIED 3 TIMES ON YOUR WEBSITE TO PURCHASE TICKETS - NONE OF THEM WENT THROUGH. AND WHEN i TRIED BY CALLING - OF COURSE THE SEATS I WANTED WERE NOT AVAILABLE BECAUSE THEY WERE STILL CONNECTED TO MY COMPUTER ATTEMPT. sad

I have been locked out of my account several times and no one will tell me why. I have spent thousands of dollars on this site purchasing Broadway show tickets, and yet they keep telling me I've got caught in one of their security features and my account is locked. I then need to send an email to get it unlocked again, which can take several days for them to do. Again, I have asked repeatedly why this continues to happen and no one at this company cares enough about paying customers to reply back with an answer. I am so frustrated with this website and all I want to do is purchase tickets to see a show.

Bought tix as a gift but they were never emailed. Called, on hold for twenty minutes. Emailed details to customer service. They replied asking for all the details I already provided, then never replied again. Called again. On hold again, this time over an hour. Called using my wife's phone. Finally got a human, albeit a rude one. Had them send tix to alternate email. Tickets again not received. I will never again use Telecharge for anything. Purchase direct from Broadway.org instead.

AGAIN cannot complete sale, site just spins and won't process payment. So sad, shows are loosing business when people can't buy tickets. So frustrating!! not the first time

Literally useless website. No idea why venues use them. Impossible to book seats through them, between false security issues, simply not working, and other errors. Customer service also hopeless. Gave up and booked through Todaytix instead, which was easy and worked with no problems.

Difficult to buy tickets with private emails, despite proper card and billing details. Required 4 calls with customer support to resolve. No support of Apple Pay or alternative payment processors.