Teddy BlakeReviews of teddyblake.com

I am very disappointed with Teddy Blake’s return process. I requested a return only one day after receiving the item. Before issuing the return label, I was asked to confirm that the protective paper was still attached to the handles, provide multiple photos of the bag from different angles, explain my reason for returning it, and answer additional follow-up questions about that reason. After the return was delivered to their warehouse on August 20, I was then told that the inspection process could take up to another 10 days before further confirmation. In my experience, the return process has been unnecessarily complicated, unclear, and time-consuming. I will update this review based on how the company handles the refund within the timeframe they provided.

Bought a purse for my wife. The purse is fine but the purchase process was deceitful. They signed me up on a $49 a month membership. This was so sneaking it just had a logo of TB+ with not explanation. After seeing the charge the following month I went on there site and found the Tb+ statement deep in their site. I never clicked on or added this option to my cart it was automatically there. Buyers beware this brand is a con. Shame on them.

Total amateurs, international shipping does not deliver they will tell you to find the item and pick it up yourself - followed by (unfortunately) €600 bag order with NO DELIVERY. Find another supplier

Nunca mais! 120€ por custom fees a acrescer ao valor da compra por uma mala que não vale o valor que dei por ela.

I purchased the Ava 9” Light Beige handbag in June 2025 (Order ID 114233). The bag looked beautiful online but when it arrived, I was shocked by the craftsmanship: parts of the leather sealing had already come off, exposing the raw leather underneath. For a bag costing over $500, this kind of defect was completely unacceptable. I immediately wrote to customer service, sent photos, and explained that I was about to travel abroad for an extended business trip. I asked for an exchange and even mentioned that international returns would be very costly due to customs fees. I offered to keep the bag untouched and unused until I returned at the end of summer. Despite all this, customer service refused to help. They insisted I must return the bag only within the short return window and only from the country of purchase (USA). If I shipped from another country, the return shipping would cost me almost half the bag’s value — which made no sense, especially since the company itself ships internationally for free. Even when I escalated my request to the CEO, I received no solution. Now I am left with a defective $500 bag that I cannot use. If this were YSL or Gucci, I could walk into any store worldwide and they would resolve the issue immediately. Teddy Blake wants to position itself as a premium brand, but their after-sales service is nowhere near premium. Once they have your money, you are left alone. I want to warn future buyers: the bags may look nice online, but the service behind them is rigid, unhelpful, and not customer-oriented. My regret is that I trusted this company. I will be in the US this September, the bag is still untouched and unused, and I am only asking for an exchange to replace a bag that has quality issues. If Teddy Blake truly cares about their brand reputation, this should be an opportunity to make things right. Otherwise, this experience has proven that they do not stand behind their products.

Imagine spending $500 on a purse for it to break after 2 days of use. Well, that’s what happened to me. I contacted them and I hope they make it right.

I purchase a product from Teddy Blake back in March 2025. The next thing that happened was that my credit card kept being charged ($53.35) monthly. I reached out to Teddy Blake for an explanation of this charge and continuous subsequent charges, with no response. Frankly, I liked this bag online, but in person it’s a cheaply made product. I hope this company resolves this issue and refund me my money for these monthly charges. It seems to be very difficult to reach and get a response from this company.