Great customer service!
Great customer service! Thorough followup and pleasant to interact with agents. Highly recommend!
By Randall M.
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
395 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
TechSmith Corporation (techsmith.com) has 395 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
395 approved reviews, newest moderated first
Great customer service! Thorough followup and pleasant to interact with agents. Highly recommend!
By Randall M.
Fantastic easy to use video-editing software (and also audio), for an OK price! And I would not know what to do without SnagIt... The little, great image and video capturing tool. Last but not least: great support if you need it.
By Astrid D.
Professional support. Quick resolution. Well done!
By John
The responses are always timely and instructional
By Tony
Fast response. I like how the communication went and clear with explanations.
By Barberry I.
Like the products, especially Snag-it, but struggle with Camtastia. It is not an easy program to use.
By MIKE G.
Tech support knew the answer to my question. This made contact a short and simple solution.
By Bob J.
My question was handled quickly an completely
By Charles