Ghosted on Paid Animation
We paid for our animation and were told we would get unlimited revisions. We gave notes on the animation and it would get sent back with the issues uncorrected or the wrong things changed. We thought maybe it was a language barrier so we tried laying edits out as clearly as possible with screenshots and images to display the specific edits we wanted. We lost contact with our project manager and found out weeks later that he was injured and had been out of work. We only found this out after contacting the INFO email on the website to see what was going on. We continued trying to get the edits we wanted and were later ghosted by our project manager. Again, we tried to reach out to the info email on the website but got no response this time. We should have known it was a scam when we had to pay upfront. Still have not heard anything back as of 1/23/25. Please take your business elsewhere for animation projects. 2/25/25 RESPONSE FROM COMPANY: The second time I was ghosted I got no response from the project manager or INFO email listed on the website. After trying to get in touch to finish the project multiple times I gave up and came here to warn others. I understood what happened the first time I lost contact- things happen even though it should have been managed better. The second time there is no excuse and it still hasn't been resolved. I also have communication logs proving a lack of response and communication from the company so I would love to see where you tried to respond to the multiple emails I sent trying to get in touch. I was given drafts but never a finished and approved version of the animation. I tried getting in touch via "appropriate channels" to resolve this. If you didn't want a negative review then you should have resolved it when I tried to reach out to Daniel on September 17th, October 2nd (follow-up), October 17th (another follow-up still no response), and October 28th (tried reaching the info email after no response from project manager).
By Danielle S.
Response from TECHNOREX· Mar 25, 2025
We’re sorry to hear about your experience, but we want to clarify that this review does not reflect the facts of our collaboration. We have detailed records, communication logs, and project files showing that we provided the animation as agreed and continued making multiple revisions over several months based on your requests. Despite the project being underpaid compared to industry standards, we remained committed to refining the work to meet your expectations. At no point did we "ghost" you. There was a temporary delay due to unforeseen circumstances, but we promptly resumed communication as soon as you reached out to our official email. Unfortunately, after countless revisions and ongoing efforts to accommodate your requests, we received no further response from your end. We take pride in our professionalism and transparency, and we always encourage open dialogue to resolve any concerns. If you still have unresolved issues, we are happy to discuss them further through the appropriate channels. However, misleading claims about our services are unfair and do not represent our dedication to client satisfaction.