Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
447 reviews
TechlessSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We lead people to live fully with healthy technology. Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest. That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!
Techless (techless.com) has 447 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
447 approved reviews, newest moderated first
Anthony took care of my billing issue and refunded me the erroneous payments, all I had to do was give him my IMEI.
By Jacob
Response from Techless· Oct 31, 2025
Thank you so much for your 5-star review! We’re so glad Anthony was able to resolve your billing issue quickly and make the process smooth for you. We’ll be sure to pass along your kind words to him!
Jay at Wisephone was awesome! He responded quickly and answered my question. Thanks to his help, I’m really enjoying my new Wisephone it’s exactly what I was looking for!
By Yesenia A.
Response from Techless· Oct 31, 2025
We can’t thank you enough for such a kind and thoughtful review! We’re so glad to hear that Jay was quick and helpful in answering your question, and that you’re loving your new Wisephone. It’s wonderful to know it’s exactly what you were looking for — welcome to the Wisephone family!
Zanzi was excellent in resolving my issue in setting up my wise phone. He was clear, kind, and patient.
By Kailey F.
Response from Techless· Oct 29, 2025
Kailey, we’re so happy to hear this! Thank you for taking the time to share such kind words. Zazi will be thrilled to know his clarity, kindness, and patience made a difference in your Wisephone setup experience. Our team takes great pride in serving with care, and feedback like yours means the world to us!
I had a very difficult time setting up my phone at first - I accidentally put the wrong sim card in and did not know that. I did not know the white credit card looking thing held the new sim card, so I spent 2 weeks trying to troubleshoot and speak with IT and I did get very frustrated with the amount of time it took to get it resolved and that there was not a phone number I could find at first to call to speak with a person. Zazi and I were finally able to resolve it and figure out I had the wrong sim card in, after a few days of working on it. Thank you for your help. I did appreciate Zazi's help after I asked to speak with a manager. I do better with people who can respond to me like I am a human versus scripted responses. Thank you!
By Chanea H.
Response from Techless· Oct 27, 2025
Hi Chanea, thank you so much for sharing your experience! We’re so glad to hear things were finally sorted out and that Zazi was able to help you get everything working. We completely understand how frustrating setup challenges can be – especially when the fix turns out to be something small but tricky to catch! Your feedback about more human, personal communication really resonates with us, and we’re working hard to make sure every interaction feels that way. We truly appreciate your patience and understanding through it all. If you ever want to reach out to us, feel free to call us at 512-675-1820 or send an email to [email protected]. We're here to help and look forward to hearing from you! Thank you!
I purchased a WisePhone but decided not to use it. I followed the return procedures which required me to open the shipping box to enter the IMEI off the sealed tube. I did exactly this and then sent the unopened item back to them. I did not open the actual phone package at all. I was charged a full restocking fee. Jay from Wisephone LIED that I had opened the package. Called customer service line and got "cannot come to the phone right now." I am warning you do NOT buy a phone from this company. These are serious red flags (lying about return condition to charge an erroneous restocking fee), having no customer service line. This is a fly by night operation. Steer VERY clear. The long replies to complaints, don't trust them. It's the sort of thing a company does to appear responsive. Trust us when we say this company behaves in a shady and unacceptable way.
By RSXX
Response from Techless· Oct 27, 2025
Hi Rajat, thank you for taking the time to share your experience. We’ve carefully reviewed your complaint. Based on your description, only the outer shipping box was opened to retrieve the IMEI number, but during the inspection, it was noted that the tube had been unsealed. To ensure fairness and because the device was returned in like-new condition, we made an exception and only charged a $25 restocking fee for your unopened device return. Hopefully, this resolution reflects how much we value our customers. We also want to clarify that our team would never misrepresent a return or deceive a customer. Every returned device is inspected by a professional third-party using strict, industry-standard protocols. Additionally, our customer support team is small but dedicated. If you reached voicemail during our business hours, it’s likely because we were helping other customers at that moment. But rest assured, we always make a point to return voicemails as soon as we can. We understand this situation was frustrating, and we sincerely regret the negative impression it left. Integrity and transparency are central to who we are, and we care deeply about every customer experience. If you’d like to discuss this further, we’re happy to connect by phone. Feel free to call us at 512-675-1820 or reply to your recently closed ticket.
the customer support is terrible. Update 10/22. I did receive a well thought out reply from Wisephone. It was very beneficial to get the phone going. It was a frustrating experience from the beginning as I felt I was getting "canned responses" that really were not interested in solving my issues (some which were self inflicted) I believe I am now on track to use this phone. Hopefully it delivers.
By Jeff H.
Response from Techless· Oct 22, 2025
Hi Jeff, we’re really sorry to hear that your experience with our support team didn’t meet expectations. We reviewed your ticket and escalated it to ensure you received the attention you deserved. Our team took great care to resolve the issue as quickly as possible, and we truly appreciate your patience throughout the process.
I agree with Peter V. This phone is designed for young people. I bought this phone not knowing what I was in for; I just wanted something to help me stay off of IG and FB. I understand Techless' concept and am willing to give them the benefit of the doubt and work out the issues. I figure if I want to go back to a browser-based phone I have that freedom to do so.
By Lisa M.
Response from Techless· Oct 16, 2025
Thanks so much for sharing your thoughts and trusting us. We’re thrilled to share that exciting improvements are already in motion! With a new developer on board, the Tool Drawer process and on-device experience are both getting some well-deserved attention. You can expect things to feel smoother and more responsive soon – we’ve heard your feedback loud and clear, and we’re putting it into action. We truly believe Wisephone is just as suitable for adults as it is for kids, and your feedback plays a big part in helping us get better. Thanks again for your support and for being part of our journey!
I’ve come to Wisephone 2 from Wisephone 1, and I do have to say it feels like a significant downgrade rather than an upgrade. What drew me to Wisephone in the first place was the fact that it was NOT a smartphone: no browser, no apps, no complicated interface with layers and layers of settings, no Google anything. Just a modern-looking device for the bare essentials of calling and texting. That is what I wanted, and three years ago I was delighted to find it. This new iteration seems like an abandonment of that simplicity, and I am quite disappointed. Wisephone 2 is merely a (fully enabled) smartphone with a customized launcher… which I could have gotten elsewhere for far less than $400, if it were what I was looking for. I can’t fault Techless for introducing a new product that aligns with its vision as a company, but had I known how different that vision is from what it appeared to be when I first purchased my Wisephone 1, I would have opted for a different device altogether.
By K.S.
Response from Techless· Oct 15, 2025
Thank you so much for sharing your honest feedback and for being an early Wisephone supporter. We completely understand where you’re coming from – Wisephone II represents a new chapter in our mission. While it opens the door for more functionality and security, we know that some users truly value the pure simplicity of the original Wisephone. Our goal has never changed: to provide phones that help people reclaim their time, attention, and peace of mind. Wisephone II builds on that foundation with more flexibility and longevity, but we truly hear and respect your desire for a simpler experience. Feedback like yours helps shape how we continue to grow while staying true to our roots – thank you for being part of that journey.
