FCA US LLCReviews of techauthority.com

Worse customer experience of my life, I've been waiting on a seat covered to get my vehicle back on the road that was delayed by the manufacturer. After 7+ months of waiting I feel I need to warn others to never deal with this company or buy a RAM truck unless they do not value customer service at all.

This company can’t spell customer service. They obviously could care less about it. I purchased a new Ram 2500 and when I tried to use their Uconnect app it wouldn’t allow me to as someone in the dealership had already enrolled someone else in the program. Now I’m being made to jump through hoops to prove I’m the rightful owner! Their supervisor was surly and not at all helpful or understanding.

This company and their so called "customer service" is so bad, it makes any other company look good by comparison. I had a 2016 Dodge Dart which had a recall on the gear shift cable. Because I had already broke down on the road due to this, I had already replaced it. I submitted the required paperwork to (FCA US LLC) for a refund of the repair which they promised. After months of waiting, I finally received a check (sort of) in the mail but it was for over $110.00 less than what the repair cost. If that wasn't bad enough, the post office had destroyed the check by accident and sent only half of it and a lame apology letter. I then contacted FCA US LLC's customer service phone number as well as email. I explained what happened and sent them photographs of both the letter and the destroyed check. I was told I would get a replacement check in 30 days. Needless to say, that didn't happen. It didn't happen in 60 days either. In fact, I still haven't been reimbursed to this day. All phone calls fell on inept ears and all emails regarding this have been ignored. I'll never do business with any company they represent ever again. And I feel sorry for anyone who ever faces a need for customer service.

I was leasing a vehicle from a dealership that closed. Now I have to return it and most dealerships do not accept it. I could only find one 50 miles away that will accept it. Their customer service provided no satisfactory solution and is a mess. Every time I called I got a different response regarding where to return the vehicle and they all turned out to be inaccurate as when I called the dealership they would not accept it anyway. They do not seem to have any channel to voice your complains. When I asked for it I was told a 'manager' would call me back within 72 hours, which hasn't happened yet. Very, very disappointing! I'm done with FCA.