FCA US LLCReviews of techauthority.com

The worst costumer service in the country. Between a poor English and lack of knowledge they turn each experience into a nighttime. I've been waiting for a reimbursement for 4 months. Pure incompetence.

This is the absolute worst Customer Service to exist. I have had issues with my almost $100k Grand Wagoneer and they are supposed to be offering me compensation via a check. I call to try and get an update on my case, they say no one can help me except my case manager, but I have left numerous messages, emails and calls to him with no reply. Asked for a supervisor or manager and get put on hold forever just for them to tell you that someone will call you back and they never do! Can barely understand any of them.

This is the worst warranty company I have ever dealt with. Everybody speaks broken English, puts you on hold or sends you to someone else who has no clue. Then when you finally get a person on the phone they say your order has been expedited just to shut you up. If your going to purchase an extended warranty for your vehicle do yourself a huge favor and go elsewhere.

This is the absolute worst customer service I have ever experienced with a car company. Their uConnect Service is maybe ran by a 4-year-old. I don't know what the hell. I have called like 30 times and gotten hung up on like 28 of those times. You select menu options and then get redirected back to the phone menu without getting a person. I called in one day and all their phone numbers were forwarded to T-Mobile like literally the phone company. This is the most screwed up company I have ever bought a car from! So furious and I will never ever buy a Chrysler or related vehicle again if this is the kind of customer service they provide. I just called back again four different times and tried to select the firmware update option from their menu and it just sends you in a loop back to the menu and if you don't put in your VIN right away then you can't talk to anybody. Whoever's running this department needs to be fired!

What a stinking pile of useless Refuse. I'm the owner of a $92,000 2025 Dodge RAM that I've been paying on for 6 months, that has 1018 miles on the clock, and that has been driven by the dealerships more than myself. The folks overseas that manage RAM "Care" --> don't care. The folks overseas that manage roadside assistance don't provide any assistance, roadside or otherwise. The truck has been in the shop for battery, charging, not starting repeatedly. After 3 short months the geniuses at FCA have indeed figured out how to replace a b-a-t-t-e-r-y! Now the truck rattles, and I have an appointment 165 miles away because the local dealerships in Montana refuse to work on rattle truck because FCA won't reimburse them. If you're thinking of buying American, save yourself the frustration, tears, and nerves; never mind your inability to speak foreign languages and buy a Toyota, or anything else, just not a RAM.

Sold us a truck in 09 with a bumper-bumper warranty and an one million mile powertrain warranty. We needed the rear end replaced and they did everything possible to kick us out of our warranty, while letting our truck sit for 6 months at the dealership unrepaired. We WERE a Chrysler Dodge family, but not anymore. They can take their junk and shove it up their rear ends. Do yourself a favor and find a vehicle elsewhere. They don't honor anything they tell you and everything they say is lies and scams. We will never purchase another Chrysler/Dodge product again!

It’s been over an hour that the customer service representative went to get a supervisor. I’m still on hold! Meanwhile, my trucks in the shop, and I’m out of service! FCA US LLC, please ask the supervisor to take me off of hold!

The worst customer service ever!! Just keep taking the truck back, and not repaired.. running out of mileage warranty.