TeavanaReviews of teavana.com

The support rep kept hanging up on me when I told her that I forgot to put in my promotion code upon ordering. As soon as she found out that she was going to have to give me a credit it turned into a two hour process with extensive wait times upon having to call back. I'll never purchase from Teavana again. Customer support staff can easily poison a company and this woman should be fired. I run a small business and understand the challenges in giving good technical and customer support. One would think that if there are fifteen minute + wait times every day Teavana would hire new staff to lower this.

Seven weeks ago I placed an order using a Teavana 10%-20%-30% discount offer. On my order tracking status it stated Ready to Ship. Around Mothers Day I started emailing customer service asking about when Ready to Ship would SHIP. Over several weeks I sent in 4 emails for help from customer service. Never received a response. Called Teavana this morning. They state that they cannot see my order because it is more than 30 days old. I can still see it on my order history saying Ready to Ship. They would not honor the discount and reorder the same items because either it had expired, or because they could not pull it up. It was like talking to an automaton. Just the party line repeated over and over. Ignoring emails to customer service, not honoring codes, and not being able to see an order even though it is smack dab in my history is terrible customer service. Now I need to go through seven weeks of credit card charges to make sure they didn't charge me. Great products, but before you order, know your risk of being taken for a ride.

They had a 50% off sale (discount at the checkout). I ordered some tea, but there were no discount anywhere. I asked for my order cancellation, but they lied to me that the order was already processed, then sat on it for 6 business days before actually shipping it. Broken trust. Will never shop there again! It is very unfortunate because I do like the quality and the variety of teas they offer.