Taylor Carpet One Floor & HomeReviews of taylorcarpetone.com

It was a pleasure doing business with Taylor Carpet One Floor and Home from start to finish. Julie was very knowledgeable and patient while I made decisions. The work was done in a timely manner and the installers of my kitchen floor were excellent and left my place spotless. Thank you 😀

I prefer to patronize local businesses and an internet search lead me to Taylor Carpet One. Bill and his associates were exceptionally accommodating in helping me make and choose my flooring selections. They sent me Danny Cabreja who turned out to be an excellent installer. He scheduled me for Christmas Eve day, since he understood my anxiousness for the install. Danny was exceptionally knowledgeable, and very efficient, taking particular care to all details, including movement of furniture, perfectly aligned tiles, install of the quarter round and edging and clean-up prior to leaving. Yes, I would recommend Carpet One to anyone. Thank you, John at Cross Creek

When your associate came out to make the final measurements he did not point out that the carpet installers would not be able to move our entertainment cabinet. Because of this they were not able to install the carpet that day so it had to be rescheduled.

From the moment we stepped into the Bonita Springs store, we had a very pleasant experience. Our first and most recent contact, Julie M., was exceptional with her guidance, selection process, and followup after the install. Impressive was her ability to insure we had our install completed promptly due to our tight schedule. In addition, the install staff communicated with us in a timely fashion and the work was accomplished both professionally and exceptionally. Thank you!

Some communication issues otherwise excellent service great installation time and polite service

This was an excellent experience for the purchase and installation of our luxury vinyl floor. Our sales person Julie was knowledgeable and extremely pleasant, a pleasure to work with. Our installer, Danny, was the best we have ever had. He was polite, neat, experienced, and did a fabulous job. He was an absolute professional and took pride in his work. Our floor looks perfect and we are very happy with it. I would highly recommend Taylor Carpet One.

I had Taylor lay down over $5000 of carpet. It looks good and I am happy with that. However, after the carpet was laid down, I thought I might want to add a wooden piece to connect the carpet and the hardwood floors on the other side of the carpet. Taylor gave me a price of $370 which I accepted, but later I decided to not go through with that project. I cancelled the project and talked to the sales rep directly. She assured me that would be no problem and I could expect a refund on my credit card for that amount. The refund never came ... even though I called and spoke to the sales rep 3 times, and even went into the store to talk about it face to face. They kept saying they would take care of it and never have ... even though this request and back and forth has been going on for more than 1 year. They lied to me, would not respond to me, and refused eventually to refund the money for the cancelled project. With so many competitors out there, I will NEVER do business with Taylor Carpet again. After spending over $5000 with them and they are too cheap to refund one small extra portion, come on now. And just so you know, I am not the complaining type. I have never posted a complaint about a business before but this one you need to know about.

extra carpeting was supposed to be made into floor mats / this was explained very clearly and written up on the work order . The mats were never made and the explanation for this was the extra carpet was "shredded " when main piece of carpet was installed . How do you shred a 5 x 3 piece of carpet ? Other than this issue carpet looks very nice .