Saturday, November 7, 2026 · Customer reviews of US businesses
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Excellent
88 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's been our pleasure to serve the flooring needs of the Southwest Florida area for more than 57 years. We have 4 locations in Collier and Lee counties. Each showroom has a full selection of carpet, hardwoods, laminate, vinyl, and ceramic, as well as window fashions. Our in-stock selection of flooring is the largest in the Southwest Florida area, in case you are in a rush! We’re your family-owned, neighborhood flooring experts. Drop by and let us help you choose the perfect flooring for your particular home and lifestyle.
Taylor Carpet One Floor & Home (taylorcarpetone.com) has 88 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
88 approved reviews, newest moderated first
They always do the right thing
By Scott C.
Response from Taylor Carpet One Floor & Home· Dec 22, 2016
Our pleasure, Scott! We had a great time working on your project and we're so glad to hear that you're happy with the finished product. Thanks again for leaving us an awesome review!
Fantastic service!! Highly recommend to anyone looking for flooring!!
By Barb H.
Response from Taylor Carpet One Floor & Home· Dec 22, 2016
We're so glad you're loving your new flooring, Barb. Thank you for the wonderful review!
I worked with Dale Sherburne at the Naples location. He was extremely knowledgeable and helpful. He did not try to oversell but clearly explained the options available. I would recommend this company!
By D L.
Response from Taylor Carpet One Floor & Home· Dec 16, 2016
Thanks so you much for your positive review, D. We're so happy to hear that Dale led you on a positive experience and we'll be sure to pass your compliments along. We truly appreciate your recommendation, and we look forward to working with you again!
I recently purchased new flooring for my condo through Taylor Carpet One. The staff was extremely helpful and the installers were great! Would highly recommend them.
By Jaimee A.
Response from Taylor Carpet One Floor & Home· Dec 16, 2016
Thanks for sharing your wonderful feedback, Jaimee! We are so happy to hear that our team provided an excellent experience throughout the life of your project - we'll send your kind words along to them. We appreciate your recommendation and we look forward to working with you again in the future!
Taylor Carpet is locally owned and that is important to me, the service and communication through out the job was excellent and the finished product was better that expected.
By Ken W.
Response from Taylor Carpet One Floor & Home· Dec 16, 2016
Hi Ken, thank you so much for taking the time to leave such a great review! Our team is always happy to go above and beyond to ensure our customers' satisfaction. Therefore, we're so glad to hear that you enjoyed your experience with our team and that you're loving your new flooring! We're looking forward to working with you again in the future.
We are very pleased with the help we received from John Taylor and his staff at Carpet One. They delivered on time with the right products and good workmanship. Larry Schiffer
By Laurence A. S.
Response from Taylor Carpet One Floor & Home· Dec 16, 2016
Thanks for the 5-Star review! We are so happy to hear that our team was an excellent help on your project! We appreciate your great feedback and we look forward to working with you again in the future.
On time good work ethic tidy trustworthy
By Gary M.
Response from Taylor Carpet One Floor & Home· Dec 14, 2016
Thanks for the kind words, Gary! We appreciate your business and hope to work with you again in the future!
Showroom was excellent, but even more important was the customer service and commitments made to us. We had approx 50 Sq. yd installed (two bedrooms). Old carpet and pad removed over concrete floor. An all inclusive pricing structure, including free measurement service with detail CAD drawings of exactly the area and amount of waste and all cuts shown. Outstanding follow-up on the ordering process and help with color selection and type - went with StainMaster Nylon. Installation crew was experienced and very skilled and completed the entire work in approx 4 hours. Very competitive pricing. Elizabeth, our sales consultant did a fantastic job in communicating with us along the entire process. We couldn't be happier.
By Rod & Betsy H.
Response from Taylor Carpet One Floor & Home· Nov 17, 2016
Hi Rod and Betsy, thank you so much for the wonderful feedback. We're so happy to hear that our team was able to exceed your expectations and make your experience a great one! Thank you again for trusting us with your flooring needs, and please don't hesitate to reach out to us if there's anything we can help you with in the future!
