TaxBitReviews of taxbit.com

Alexandra was able to quickly answer every single one of my questions. As I am still learning how to accurately enter information into my account I have had multiple questions. But Alex helped tremendously. Thank you so much!

I paid my $180 subscription and linked my exchanges. TaxBit identified my crypto transactions -- at first. When I sold some crypto TaxBit didn't get the transactions correct. It still showed I owned part of them. Customer service responded quickly but the problems were never resolved. I waited 8 months. NOTHING. Terrible company. Did they refund my money? Nope. Did they perform as advertised? Nope. Also, last year when I downloaded form 8949 for the IRS the report was generic. They don't even put their name on the report so I can show the IRS who compiled the data. They don't even stand behind their work. Totally disappointed!!!!

I think what i was looking for was different but it was an on my end issue. They were great and responsive. They deserve the customer satisfaction ranking they have

If I could leave a minus 00 stars I would, I paid for the plus subscription and have not had any support whatsoever, with the plus you are supposed to be able to submit your csv files that need formatting and taxbit support will format them for you and upload to your sources. This has not happened, and they continue to ignore my request which has put me in financial jeopardy of not being able to file my taxes by the deadline, do not use this company unless you want to be ignored and in deep trouble with the IRS

TaxBit Tickets (oldest to newest): 67055, 71100, 73165, 83054, 89742 First of all, I want to say that I believe TaxBit will be an amazing Crypto Tax company, but I have been dealing with MISSING TAX BASIS (MTB) issues almost since the beginning of Syncing with my accounts. Maybe I have a fairly complex portfolio configured with TaxBit (3 Exchanges, 2 Wallets, 3 CSV files). I have worked with the Support Team (mostly Russ & Jerry) who have been amazing, and have tried hard to uncover my MTB problems. We have spent many hours on this issue. Due to the MCB issue, I missed the April 2022 filing date, and got a tax extension until Oct 2022, which is coming up. The Support team has tried to fix these issues, even wiping my account and re-adding all transactions. I still have 23 MTB transactions, and have no idea how to fix them. The last update says there is a software bug and I'll be notified when it is fixed; it is nothing that can be fixed by EDITing the transaction. I have tried to escalate this issue many times, to no avail, and have offered to even PAY MONEY to have someone at TaxBit figure out the discrepancies. Again, I believe in this application, but need to get these issues resolved. Surely I'm not the only one having this problem. If I can get my issue escalated and resolved, I will update this Review to 5 Stars. PLEASE HELP!!! Update: Thanks Taxbit for the reply. I will be patient for this MTB bug to be fixed. When it is,I'll update my review to 5 as I think the software will be great.

I implore you to read the negative reviews. This was a complete waste of time and money, support and their managers are antagonistic, they seem to think they are all set because they partner with the IRS. What's crazy is that their product straight up doesn't work and support is worse. Inaccurate data that they produce and when you point it out, it's your problem, not their problem. Bizarre one of a kind experience that I hope to never have again with any other company. So glad I found another solution where 1) I was treated with respect and 2) the work was done correctly. Customer does not come first. Nor does accurate data. Product is a joke. I would respect them more if they just said "hey, this isn't perfect yet or even close to perfect, but we're working on it." instead attitude is "we don't know what you're talking about and you need to deal with it." Can't emphasize enough how bad the customer support and the product was. Another reviewer mentioned wasting months working with them to still have totally inaccurate data. Couldn't agree more. Total waste of time and money. Update: Taxbit replied to my negative review about how the want to build customers for life. If that's the case, I suggest they treat their customers the right way. I understand that the product is ever evolving and have no problems with that. The way they treat customers is bizarre and not cool.

I wish I could give them a .25 star rating instead of a 1 star rating. The overall quality and user-friendliness of the software is slightly better than that of the support, but not much. Support personnel are routinely unmotivated, unknowledgeable, dismissive of the customer concerns, belittling toward the customer, and even aggressive toward the customer. Today, in fact, one of them was baiting me incessantly, attempting to provoke a response of anger from me. This happened when I was trying to convince her to read the background of the support incident - that I just finished providing to her in the chat session - and to come up to speed on the issues that I was attempting to address with them. She became extremely sensitive and more than just a little bit passive aggressive when I pointed out that I have been trying to get a successful result out of taxbit since 12-2021. That's right. It's been about 10 months. I have literally taken months away from work to try to get them to help me with the "normal" operation of their software. When I asked to have my situation escalated to the next level, hopefully to someone who would effectively represent company management, I was subjected to an attempt to shame me into silence on the technical and customer service issues that taxbit is struggling with. What did he say to me in an emailed response? "it's self service software. Most people take a look at our product's capabilities and are saying 'oh, cool' and then they go ahead to complete their tax forms. But you... you are not able to get anything done by yourself. You have needed somebody to help at every step of the way." If it were self service and it worked, he would be in a better position to take that approach. It looks to me as if taxbit is struggling unsuccessfully. The dates of my experience with taxbit span the interval from mid December 2021 to today. 09-12-2022 In response to taxbit's reply, I will compile a partial list of ticket numbers. It will have to wait until I have more free time, though.

I think the people at Tax Bit are really nice! and the platform is very good. I am unable to track all the trades myself, so this has been really helpful