Tata MotorsReviews of tatamotors.com

Bought a new car from their showroom three months ago and it has been back to the service center four times already. First the infotainment system kept crashing, then there was a weird rattling noise from the dashboard. Every time I take it in, the staff act like they are doing me a favor and keep the car for days without fixing the root problem. The build quality feels really cheap in places and their after-sales support is frankly pathetic. Really regret going with this brand, should have looked at other options

I purchased a Tata Nexon in 2021 with high hopes, attracted by its reputation for safety and robust build quality. However, after just a few years of ownership, my experience has been marked by significant mechanical failures that have severely impacted my trust in the vehicle's reliability and have become a considerable financial burden. The first major incident occurred in 2024 while driving in heavy evening traffic. Without warning, the vehicle suddenly shut down, leaving the gear and brake unresponsive. This was a terrifying experience and a significant safety concern. I was forced to have the car towed to a service centre, where a major and costly gearbox replacement was required. This kind of catastrophic failure on a relatively new car is deeply disappointing and unacceptable. Adding to my frustration, the vehicle now requires a major suspension overhaul, which is yet another unexpected and expensive repair. The recurring issues have turned what should have been a source of convenience into a constant source of stress and regret. This experience is a stark contrast to my previous car, a Maruti Alto, which I owned for 12 years. Over a decade, it performed reliably, requiring nothing more than routine annual servicing and a few standard wear-and-tear replacements like tires and a battery. It never left me stranded or presented such serious mechanical problems. For me, the Tata Nexon has been an "elephant" in my garage—an expensive and demanding vehicle that has "guzzled" my hard-earned money in repairs. While I appreciate Tata Motors' focus on safety, the consistent lack of mechanical reliability has made this a regrettable purchase. I would caution any prospective buyer to consider the potential for these major, unexpected maintenance costs and the overall peace of mind that a truly reliable vehicle can provide.