tastytradeReviews of tastytrade.com

2 stars at the absolute most. Horrid customer service, 3 separate customer service agents will give you 3 different answers to 1 issue or question you have. You’ll be told you will hear from the correct team tomorrow, or in a few days, but you’ll never hear from them. I emailed support, separately, and haven’t heard back for going on a week now. Another big issue - if you deposit via stablecoin, they will hold your money indefinitely. Do not use Tastytrade, there are significantly better brokerages out there.

First off, Stephen F. thanks for your support and handling my initial issue in a timely manner and for appreciating my time. You and Joseph B are the only reason I gave a 2nd star because the rest of your team sucks. Jason C you're a lazy bum and don't deserve the job. Stephen I, you need to read the room when you get a customer in chat that is already irritated because of being ignored and disconnected by the last rep(Jason C). Keeping me in chat for another 40+ minutes to address a mistake on the part of TastyTrade is not acceptable. TastyTrade management, you need to either hire more people or better people...probably both.

I have been a user since about 2021. Initially they were a great, efficient broker, and they had no problems with accepting overseas users (Australian). However since they were taken over by IG Markets, everything went to the dogs quite rapidly. The site and app were redesigned a few years ago but were basically completely broken and barely functional since then, with regular periods of up to 30mins where prices didn't update at all, which makes trading near impossible. I have confirmed the same thing happened to one of my trading friends in another country, so it is not an issue with my devices, internet connection, or app version/installation (before you tell me that reinstalling the app would have fixed this). Then recently, they decided to essentially ban all Australian users which is their choice to do, however this was done at the last second with 10 days notice (they surely must have known for months), and there has still been zero reasoning provided for this. Many users would be up in the air with options positions that still have months to play out. I do understand that this sudden outflux of users put a strain on customer support and banking, but it took almost 2 weeks, phone calls, and escalation to a manager before I finally got my $50k released to my bank account. I was starting to think the whole thing was some sort of scam, the way they were barely responding. Absolutely not good enough. So my issues here are transparency, trust, reliability, and communications. I can't disparage any of the individual staff, it is more that the IG corporate decisions have resulted in Tasty's downfall to a C-grade broker that should be avoided. It unfortunately cannot be considered a serious option the way things are being run. I wouldn't be surprised if IG just closes them down, as they have removed most of what was originally good about the site so they clearly don't want to grow it.

I want to buy US-stocks and ETFs but I cant fund my account in any way instantly. There is no PayPal, no Creditcard, no instant SEPA, no Crypto. It feels like the third world or live in 1970. This is for me no 2026 feeling. I want to react on market situations instantly and not want to wait 5 business days for my money. This is absolutly no option.

I've been trading with Tastytrade since 2017. Although I do like their platform I have found their fills to be fairly poor versus Schwab's who I find exceptional. The worst thing I find about Tastytrade is their customer service. When you call them for ANYTHING expect to wait several minutes before a live person answers your call. So if you're trading and need to speak to someone quickly good luck because it won't happen and they could care less. They recommend to EMAIL their support team. What a joke! I see on the reviews their basic reply is "Thanks for your review and sorry to hear about your experience!" hahaha Just don't ever expect any changes. When calling them in February, I finally got so fed up with their customer service that I transferred 95% of my money to my Schwab account. I kept some money in there so I can use their option chain as it is very easy to read versus other platforms including Schwab's thinkorswim platform. But Tastytrade's customer service couldn't lick Schwab's boots when it comes to customer service. Tastytrade has to be the worst in regards to customer service of any legitimate broker around.

As an international customer, TastyTrade exclude me from any of their incentive offers, including financial as well as other offers. They don't make this clear though at joining, so I've closed accounts elsewhere to transfer them before they finally let me know that I was not eligible and only once I'd chased them.

I have 4 problems with tastytrade and they were not solved they said it was my fault and I write here because they do not give a solution. On the platform they have a button on active trade named "safety" in my case this button is always on (meaning that I have to click 2 times in order to place a trade) but the platform places trades for me without my second click (confirmation) this situation is random it happens with certain stocks, they said it was my fault this happened 3 times. And a few times happened that the trade counter shows a diferent number of trades and when you place a trade all of a sudden seems that you placed more trades than you really placed.

I’ve been using Tastyworks to trade options for over a year now. Communication on any changes in their systems or processes is completely useless. At the end of September, they changed their RegT concentration logic, failed to let their customers know, after getting a very nasty email about excessive margin and that they will close any positions I have open, I contacted them to ask what had changed. This is their response ‘On September 29, 2022, tastyworks released an update to the platform with new RegT concentration logic. The new RegT concentration logic will benefit clients to better diversify their portfolio and not be too concentrated in one symbol.’ I lost a few thousand dollars but had I known about the changes, then I would have not had a concentrated position but do they care? Of course not otherwise they would have advised their customers of the changes. I now understand that to withdraw my money from tasty and invest elsewhere I cannot transfer my to Wise. Another change they failed to communicate. I had nothing but a bad experience with currency fair, their preferred channel! All it takes is a courtesy email informing customers of changes to their systems and processes. I’m not challenging their decisions but just some information on changes that impact customers would be good. I enjoy trading despite challenges and hopefully I can find another platform that i can use. My experience with Tastyworks has been good but I now realise that their communication or rather lack of shows that they don’t give a damn. I’m just so disappointed