TASCReviews of tasconline.com

It is the worst! Optum closed my hsa acct 1/8/26 and sent check to TASC. It did not show on my TASC on 2/19/26. Customer service is no helpful at all. They told me it will take upto 8weeks. Any transfer to investment takes 5 days, even my direct deposit takes 5 business days to show on my acct. Once there is less than 1000 in my cash acct. they well sell your investment. My institution deposit $550 on 3/31/26, today is 4/5/26, is still not in my tasc cash acct, because of there delay, my cash balance is not $1000, so they sold $250 of my investment without my permission. If TASC deposit my monthly contribution in a timely manner, my cash balance will meet the threshold. This company is the worst ever.

The only thing worse than their customer service is the experience trying to cancel. Do not sign your Company up for their services. After years of terrible customer service and a portal that is technologically behind, my Company made the decision to move to another FSA and POP provider. I submitted my initial cancellation request 11/25 via their support tickets, a follow up in March via the portal support ticket and via letter in the US Mail. I just spent over an hour on the phone on 4/3. I am still not cancelled. I told the supervisor I was speaking to that there is a clear paper trail and I needed her to help me today cancel these plans. She stated she could not help me, that the only path was to complete the TASC forms and submit via portal support tickets. This means I am at least 5 IT Support tickets away from getting our plans cancelled and our FSA roll over money out. Mind you, TASC will take 1-2 weeks to respond to a ticket and it's often a question, not a resolution and their portal is frustrating to navigate to try and find your ticket. When I asked her if this path sounded ridiculous to her she stated "I am sorry you are frustrated. This is the process."

I got fax confirmation 2/5/26 for a faxed reimbursement request for the prior calendar year. I never got the check after 2 months, so I called to check in on the request on 4/3/26 and was told there was no evidence of my fax (despite my fax confirmation). I was also told I had just missed the 4/1/26 deadline by 2 days to submit claims for prior year, so now I can not re-fax or re-submit, so they keep that money and too bad for me.

Signed up through my employer in mid January. After many calls to TASC, I received my card on March 10th. Tried to use several times and card was declined. Finally got in touich with customer service. Had to speak with a manager, who informed me TASC was having "technical difficulties", and I should be able to use card in a few days. Called customer service today, March 23rd. Listened to a recording that stated, "call back tomorrow, we are experiencing technical difficulties". What a joke of a company. I am cancelling my card and going out on my own to find a FSA card. Avoid this company at all cost.

My employer switched to this company, Total Administrative Services Corporation, to manage my HSA, and it has been a headache from the beginning. Transferring funds was sketchy as they required a paper check in lieu of electronic transaction from former bank. I placed a support request, received email response with broken URL, followed by an email saying the support request was closed, and there is no history of the support request in my account. Trying to get support with a live person is like pulling teeth. Their chat option on website says it is closed - hours are 7 am - 7 pm CST, and here it is 9:30 EST/ 8:30 CST and it is still closed. I called their 800 number and got a recording saying they are experiencing technical difficulties, that APP and online portal are available for use (NOT!) and to "call back tomorrow." Totally unacceptable and will be looking to move my transferred funds to another company, outside of my employer’s choice. Updating 5/7/2026: Contributing to my HSA fund ... complete the transaction and it never shows up on the website or app as "pending". The money is extracted from my bank account, yet nowhere can I see that it is pending on my TASC account. Where does it go in that limbo area between my bank account and my TASC account. It takes 10-14 days to post! They are stealing interest from me. Really shady dealings. Chat with customer service says they can see it, so why can't I? Definitely need some software/ developer updates and transparency as to how they are managing MY money.

I wish I could give this company a 0. They could not be any less helpful if they tried. I have been on the phone with customer service at least 3 times this year. Each time I am given the runaround. It's insanely frustrating because I have great insurance, but I keep getting dinged because my receipts just aren't what they're looking for. What are they looking for, you ask? They do not know. Because even when I've submitted what I've been asked to submit, I am told that it contains insufficient information. I wish there was a way for me to never have to work with TASC again.

Professional Con Artists! They do all possible to decline your reimbursement. Every time for a different reason (code). Live customer service nearly impossible. Reimbursement list is extremely misleading. There is a fine print you don't discover until you submit receipt for reimbursement and gets declined

As everyone else states in their reviews, claims are denied for legit medical services, after jumping through hoops, calling customer service in god knows what country, and they have no clue what they are saying or doing. I am beyond frustrated with this company, and I have no clue how they stay in business.