Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
92 reviews
TarpsandallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tarpsandall is listed under Manufacturing.
Tarpsandall (tarpsandall.com) has 92 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 26 reviews with 1 star · Clear filters
11 days waiting, I still haven't recd my order, but you asked about my experience twice already 🤣. So here is my one star review! I hope my order arrives soon!
By Thomas
Response from Tarpsandall· May 19, 2026
Hi Thomas, We sincerely apologize for the delay and the inconvenience caused. Kindly email us at [email protected] with your order details so our team can check the status immediately and assist you further on priority. We truly appreciate your patience and understanding.
Unable to get a shipping timeline and ETA regarding tarps. There is a ticketing system for your query, a number is assigned and then there is no follow-up to your question.
By Jennifer
Response from Tarpsandall· May 14, 2026
Hi Jennifer, We sincerely apologize for the inconvenience caused and understand your frustration regarding the lack of updates and follow-up. Kindly email us at [email protected] along with your order number so we can review the status of your tarps and provide you with the shipping timeline and ETA at the earliest possible time. We appreciate your patience and look forward to assisting you further.
Don't buy a custum tarp with the clear plastic. They don't hold up to the winter. They get brittle and crack. They don't hold up to the wind. They tear. The other solid HD material will hold up to the wind. The clear is too thin.
By Kevin O.
Response from Tarpsandall· Mar 16, 2026
Hi Kevin, we’re sorry to hear about the issue. We are unable to locate an order associated with your username from this review, so we kindly request that you please email us at [email protected] with your order number so our team can review the matter in detail and assist you further. Your feedback is important to us and will be taken into consideration as we continue working to improve the overall customer experience.
Placed an order on 8/21/25, they canceled order with not notification, instead of crediting my credit card gave instore credit, could not get a refund to my card, placed the same order to use store credit on 12/16/25, have not gotten that order either as on 2/23/26. Asked for full credit to my card have not gotten.
By Joseph Williams V.
Response from Tarpsandall· Feb 24, 2026
Hi Joseph, thank you for your feedback. We apologize for the inconvenience caused. The full refund has been initiated to your original payment method, and it may take a few business days to reflect in your account depending on your bank. For any further assistance, please feel free to reach out with your order details.
Terrible customer service, don’t bother trying to revise an order, they will not help you at all.
By Andrew T.
Response from Tarpsandall· Jan 23, 2026
Hi Andrew, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Again, this company is a failure in delivering the requested order. I keep on tracking FedEx and the delivery time is always changing. Who would deliver at 12 midnight? So frustrating!!!
By Talia De L.
Response from Tarpsandall· Jan 19, 2026
Hi Talia, Thank you for sharing your experience. The delivery timeline shown on the FedEx tracking page reflects carrier-generated estimates, which can change while a shipment is in transit, and we understand that late-night delivery windows shown online can be confusing. As per the latest carrier update, the order was marked delivered at 1:02 PM on January 19. To address the inconvenience caused by the transit delay, our team has already processed a shipping refund, which will be credited back within 5–7 business days. We value your feedback and will be reviewing this internally to strengthen coordination with our delivery partners and improve future delivery communication.
If you have any issues with your order you might as well take the loss bc the customer service will ust make you go around in circles till you just give in. I didn't understand this until I had a middle eastern man on the other end who I couldn't understand and he said his name was Andrew. Called back the next day and same guy but now his name was Alex This site is a scam
By shaun B.
Response from Tarpsandall· Nov 13, 2025
Hello Shaun, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I placed a custom tarp order with specified (written and verified by telephone) placement of grommets. The grommets were to be placed 12" apart, but I received a tarp with placed grommets spaced at 11" apart. Tarps and All claimed that the 11" spacing fell within their required construction! Although their website seems to indicated this is an American company with production in the U.S., the product was made in India. Because of this, although I could not use the tarp for its intended purpose without modifying it myself, I asked for a 50% instead of shipping it back to them (an offer, by the way that had not been extended to me). They responded with an offer of a 20% discount on any future orders I placed. Although they claim customer satisfaction, they provided an unacceptable product for which I paid additional money to customize.
By Carmen
